Sumedh Deshmukh
Espoo,Finland
Summary
Highly technical, 6 x certified Salesforce Consultant with 9+ years of experience configuring Salesforce CPQ, Sales Cloud, Service Cloud and Subscription Management. Demonstrated ability to analyze, design and optimize business processes, driving change, increasing user adoption, and implementing best practices. Strong leader with a solution-focused mindset and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Solution Consultant
Fluido Oy
Finland
03.2022 - 04.2024
- Collaborated closely with key stakeholders and project teams to recommend and finalize technical solutions aligning with business requirements
- Established Product setups (standalone, Bundle, Nested Bundle) complete with rules, attributes, and Guided Selling processes
- Implemented comprehensive product pricing strategies, custom quote templates and multilanguage support
- Led DocuSign integration within Salesforce environments
- Configured Epicor products, developing pricing rules and database structures
- Gained strong experience in Salesforce Configuration, Customization, and Integration, showcasing a profound ability to adapt to and enhance CRM platforms
- Configured and customized Service Cloud to streamline customer support processes
- Configured and maintained Service Console for enhanced agent productivity
- Expertly managed Salesforce subscription services including Orders, Billing Schedules, Invoices, Assets, Payments, and Credits, ensuring a smooth and efficient billing process.
I.T. Analyst
Tata Consultancy Services
India
04.2021 - 03.2022
- Documented business requirements, identified gaps between needs and CRM functionalities, and designed innovative solutions
- Refined Salesforce CPQ configuration, slashing quote generation time
- Developed and upheld detailed business process documentation, prioritizing compliance across all analysis and redesign efforts
- Actively participated in Agile/Scrum processes, contributing to retrospectives, grooming, and scrum meetings, showcasing a strong capability in team collaboration and iterative development
- Diminished average issue resolution time through efficient analysis and prompt resolution.
Quality Engineer II
S and P Global
India
09.2017 - 03.2021
- Amplified the development and optimization of Leads and Opportunity Management processes, enhancing sales funnel efficiency and customer engagement metrics
- Led the enhancement of the Order Management module, focusing on CPQ and Zuora integration, to support complex product configurations and streamline billing cycles
- Revamped the Order Fulfillment process, integrating CPQ and Zuora, resulting reduction in order processing time
- Actively participated in Agile methodologies, including story planning, grooming, and retrospectives
- Conducted in-depth functional, integration, and regression testing, identifying critical path issues and fostering improvement in product reliability
- Pioneered automation of regression scenarios, reducing manual testing efforts.
Software Engineer
Cloud Lending Solutions
India
10.2016 - 09.2017
- Optimized Salesforce admin-level activities like queues, case assignments, email alerts including user management, security settings, workflow rules, process builder, approval process
- Contributed to streamlining the LOS life cycle, reducing loan processing time
- Developed and implemented automation's integrating with third party applications
- Drove a increase in business process efficiency through advanced Salesforce implementations.
Salesforce Software Tester
TechnoMile Software Solutions
India
03.2014 - 01.2016
- Validated Auto-Response, Assignment, and Escalation Rules, enhancing customer service operations
- Streamlined processes like configurations, managing page layouts, objects, fields, permission sets, and other administrative functions, resulting in increase in overall CRM efficiency
- Developed 200+ test cases across multiple regions, uncovering 30 critical system flaws
- Reduced post-release defects through comprehensive testing strategies
- Facilitated agent training programs that improved team competencies and increased service delivery efficiency.
Education
MASTER IN COMPUTER APPLICATIONS -
PUNE UNIVERSITY
INDIASkills
- Java
- APEX
- Python
- HTML
- CSS
- Salesforce Flows
- MySQL
- SOQL
- SOSL
- Salesforce CRM experience
- Jira-Zephyr
- Confluence
- Visual Studio
- Gitlab
- Manual Testing
- Business Analysis
- Requirements Gathering
- Documentation
- Training
- CI/CD
- Agile-Scrum
Certification
- Salesforce Certified Administrator
- Salesforce Platform App Builder
- Salesforce Sales Cloud Consultant
- Salesforce CPQ Specialist
- Manufacturing Cloud Accredited Professional
- Salesforce AI Associate
Personal Information
Work Permit: Valid Work Permit
Languages
Marathi
First Language
English
Proficient (C2)
C2
Timeline
Solution Consultant
Fluido Oy
03.2022 - 04.2024
I.T. Analyst
Tata Consultancy Services
04.2021 - 03.2022
Quality Engineer II
S and P Global
09.2017 - 03.2021
Software Engineer
Cloud Lending Solutions
10.2016 - 09.2017
Salesforce Software Tester
TechnoMile Software Solutions
03.2014 - 01.2016
MASTER IN COMPUTER APPLICATIONS -
PUNE UNIVERSITY
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