Suneth Fernando
Turku
Summary
Results-driven Customer Experience Specialist with over 12 years in administration and customer service within finance. Proven skills in documentation accuracy, service process enhancement, and operational efficiency. Experienced in compliance and customer satisfaction, seeking to leverage expertise to support a Finnish organisation's objectives. Strong attention to detail and problem-solving abilities contribute to team success in dynamic environments.
Overview
15
15
years of professional experience
Work History
Kitchen Helper
Aura Yangtze Chinese Restaurant
09.2025 - Current
- Assisted chefs with food preparation tasks, including chopping vegetables and marinating meats, to facilitate efficient kitchen operations.
- Supported head chef in meal prep tasks, chopping vegetables, and preparing sauces for efficient service delivery.
- Prepared vegetables before service times, washing, peeling and chopping varieties used in dishes.
- Assisted chefs by preparing simple salads, sandwiches and sides.
- Helped kitchen team prioritise and complete high-volume orders in busy restaurant environment.
- Managed kitchen cleaning duties to keep all areas and workstations organised, well-stocked and free from hazards.
- Maintained cleanliness and organisation of kitchen stations and storage areas.
- Maintained cleanliness of utensils, dishes, and glasses in kitchen.
- Washed and peeled produce and prepared ingredients and equipment to support kitchen workflow.
- Mopped and swept kitchen areas and storage rooms to maintain cleanliness.
Officer – Business Administration
Assetline Finance Limited
01.2013 - 06.2025
- Coordinated supplier payments and insurance claims, enhancing turnaround time.
- Supported branch operations, including cashier duties and compliance with 5S & AMS standards.
- Ensured accuracy of loan and leasing documentation, reducing errors and delays.
- Strengthened recovery process through diligent follow-up on arrears and defaults.
- Improved customer satisfaction through efficient document handling and proactive support.
Trainee Technician
Ceylon Business Appliances Ltd
07.2011 - 12.2012
- Assisted with technical workshop tasks to support maintenance and enhance customer service experience.
- Trained and coached junior team members to maximise knowledge and competencies and increase performance.
- Collaborated with senior technicians on complex repairs, enhancing technical skills and knowledge.
- Restored and replaced damaged parts to eliminate further issues.
Education
Special Diploma - Network Administration
WINSYS Networks
Colombo, Sri Lanka12-2012
Diploma - English Language & Graphics Designing
St Anthony’s Institute
Sri Lanka12-2010
Course - PHP
University of Colombo School of Computing
Sri Lanka12-2010
Skills
- Ingredient preparation
- Kitchen workflow
- Kitchen cleanliness
- Dish cleaning
- Kitchen station cleanliness
- Supply restocking
- Hazard prevention
- Efficient multitasking
- Time management
- Attention to detail
- Customer service
- Team collaboration
Languages
English
Sinhala
Custom
MS Word, Excel, PowerPoint, Access, PHP, Photoshop, Illustrator, CorelDraw, Networking, Customer Service, Documentation, Problem-Solving, Negotiation, Teamwork, Communication
Interests
- Watching Movies
- Travelling
- Listening to Music
Timeline
Kitchen Helper
Aura Yangtze Chinese Restaurant
09.2025 - Current
Officer – Business Administration
Assetline Finance Limited
01.2013 - 06.2025
Trainee Technician
Ceylon Business Appliances Ltd
07.2011 - 12.2012
Special Diploma - Network Administration
WINSYS Networks
Diploma - English Language & Graphics Designing
St Anthony’s Institute
Course - PHP
University of Colombo School of Computing