Hi, I’m
Sunil kumar
Helsinki,Central Finland
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Summary
Dedicated customer service professional with over two years of experience in the aviation industry, worked as a ground staff for Air India Air Transport Services, Etihad Airways, and Qatar Airways. Skilled in aviation hospitality, travel, tourism, and airport management, known for a friendly and calm approach to solving problems. Certified in first aid and airline reservation and ticketing, committed to delivering excellent service and being a valuable team member.
Overview
4
years of professional experience
3
Professional certificates
2
years of post-secondary education
Work history
Restaurant Musta HärkäMäkelänkatu 52, 00510 Helsinki, Central Finland
Night Club Attendant
Dec 2023 - Current (1 education.year_Label & 8 education.months_Label)
Job overview
- Assist with event setup and breakdown, ensuring timely start and end of events.
- Provide excellent customer service to guests, fostering a friendly atmosphere.
- Advise on food and drink choices based on customer preferences.
- Increase order value by upselling sides, drinks, and desserts.
- Showcase knowledge about various drinks on the menu, assisting customers in making choices.
- Add personal touches by coordinating special requests and surprises.
- Ensure customer satisfaction by providing prompt and courteous service.
- Complete regular stock checks and order supplies as necessary.
Air India Airport Services LimitedAhmedabad, Gujarat, India
Customer service executive
Mar 2020 - Mar 2022 (2 education.years_Label)
Job overview
- Coordinated tasks with the team during peak hours for different airlines such as Air India, Etihad Airways, and Qatar airways.
- Welcomed passengers and managed check-in procedures to provide smooth boarding processes.
- Oversaw baggage handling operations
- Maintained product knowledge to provide accurate information on local tour services.
- Provided warm, professional customer service
- Assisted passengers with special needs to guarantee comfortable travel experience.
- Negotiated unique airline discounts, resulting in significant cost savings to clients.
- Promoted travel offers and upsold experiences
- Processed payments and maintained financial records
Education
Laurea University of Applied SciencesVanha Maantie 9, 02650 Espoo
Bachelor of Business Administration from Business
Dec 2023 - Current (1 education.year_Label & 8 education.months_Label)
Achievers Perfect Career InstituteChandigarh Sec 34a
Diploma of Higher Education from Aviation, Hospitality, Travel Tourism And Airport Management
Mar 2018 - Mar 2019 (1 education.year_Label)
Skills
- First Aid
- Customer relations
- Stock management
- Product knowledge
- Networking
- Multilingual
Languages
Punjabi
NATIVE LANGUAGE
English
Master or proficient
C2
Hindi
Master or proficient
C2
Punjabi
Master or proficient
C2
Gujarati
Master or proficient
C2
Nepali
Advanced
C1
Affiliations
- Football
- Swimming
References
References available upon request.
Timeline
Night Club Attendant
Restaurant Musta Härkä
Dec 2023 - Current (1 education.year_Label & 8 education.months_Label)
Laurea University of Applied Sciences
Bachelor of Business Administration from Business
Dec 2023 - Current (1 education.year_Label & 8 education.months_Label)
Customer service executive
Air India Airport Services Limited
Mar 2020 - Mar 2022 (2 education.years_Label)
Achievers Perfect Career Institute
Diploma of Higher Education from Aviation, Hospitality, Travel Tourism And Airport Management
Mar 2018 - Mar 2019 (1 education.year_Label)
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