Hi, I’m
Sunil kumar
Helsinki,Central Finland
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Summary
Dedicated customer service professional with over two years of experience in the aviation industry, worked as a ground staff for Air India Air Transport Services, Etihad Airways, and Qatar Airways. Skilled in aviation hospitality, travel, tourism, and airport management, known for a friendly and calm approach to solving problems. Certified in first aid and airline reservation and ticketing, committed to delivering excellent service and being a valuable team member.
Overview
4
years of professional experience
3
Professional certificates
2
years of post-secondary education
Work history
Restaurant Musta HärkäMäkelänkatu 52, 00510 Helsinki, Central Finland
Night Club Attendant
Dec 2023 - Current (1 education.year_Label & 8 education.months_Label)
Job overview
- Assist with event setup and breakdown, ensuring timely start and end of events.
- Provide excellent customer service to guests, fostering a friendly atmosphere.
- Advise on food and drink choices based on customer preferences.
- Increase order value by upselling sides, drinks, and desserts.
- Showcase knowledge about various drinks on the menu, assisting customers in making choices.
- Add personal touches by coordinating special requests and surprises.
- Ensure customer satisfaction by providing prompt and courteous service.
- Complete regular stock checks and order supplies as necessary.
Air India Airport Services LimitedAhmedabad, Gujarat, India
Customer service executive
Mar 2020 - Mar 2022 (2 education.years_Label)
Job overview
- Coordinated tasks with the team during peak hours for different airlines such as Air India, Etihad Airways, and Qatar airways.
- Welcomed passengers and managed check-in procedures to provide smooth boarding processes.
- Oversaw baggage handling operations
- Maintained product knowledge to provide accurate information on local tour services.
- Provided warm, professional customer service
- Assisted passengers with special needs to guarantee comfortable travel experience.
- Negotiated unique airline discounts, resulting in significant cost savings to clients.
- Promoted travel offers and upsold experiences
- Processed payments and maintained financial records
Education
Laurea University of Applied SciencesVanha Maantie 9, 02650 Espoo
Bachelor of Business Administration from Business
Dec 2023 - Current (1 education.year_Label & 8 education.months_Label)
Achievers Perfect Career InstituteChandigarh Sec 34a
Diploma of Higher Education from Aviation, Hospitality, Travel Tourism And Airport Management
Mar 2018 - Mar 2019 (1 education.year_Label)
Skills
- First Aid
- Customer relations
- Stock management
- Product knowledge
- Networking
- Multilingual
Languages
Punjabi
NATIVE LANGUAGE
English
Master or proficient
C2
Hindi
Master or proficient
C2
Punjabi
Master or proficient
C2
Gujarati
Master or proficient
C2
Nepali
Advanced
C1
Affiliations
- Football
- Swimming
References
References available upon request.
Timeline
Night Club Attendant
Restaurant Musta Härkä
Dec 2023 - Current (1 education.year_Label & 8 education.months_Label)
Laurea University of Applied Sciences
Bachelor of Business Administration from Business
Dec 2023 - Current (1 education.year_Label & 8 education.months_Label)
Customer service executive
Air India Airport Services Limited
Mar 2020 - Mar 2022 (2 education.years_Label)
Achievers Perfect Career Institute
Diploma of Higher Education from Aviation, Hospitality, Travel Tourism And Airport Management
Mar 2018 - Mar 2019 (1 education.year_Label)
Similar Profiles
Helen De MeioHelen De Meio
Waiter at Avalon Restaurant and Bowery RestaurantWaiter at Avalon Restaurant and Bowery Restaurant
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT
Francisco CuevasFrancisco Cuevas
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone
Donfack isague cynthiaDonfack isague cynthia
restaurant and customer services at green factoryrestaurant and customer services at green factory
Ali HaithamAli Haitham
Cultural Producer at City of HelsinkiCultural Producer at City of Helsinki