Suraj Sangroula
Espoo
Summary
Digital marketing professional prepared to deliver impactful strategies through compelling campaign execution and innovative content creation. Reliable team collaborator committed to achieving results and adapting to evolving market needs. Proficient in analytics, strategic planning, and communication.
Overview
3
3
years of professional experience
Work History
Digital Marketing Officer
Yaknak Restaurant
08.2023 - 07.2024
- Managed office and administrative tasks while supporting marketing projects.
- Developed and optimised the company website and created data-driven content for social media, directly supporting marketing strategy implementation.
- Authored a bachelor's thesis: “Creating Comprehensive Digital Marketing Guidelines for Yaknak Restaurant.”
- Developed and implemented digital marketing strategies to enhance online presence.
- Managed social media accounts, increasing engagement through targeted campaigns.
Customer Service Representative
Kalash Saving and credit co ltd
11.2017 - 05.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced operational efficiency by implementing improved workflow procedures in customer interactions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Identified and resolved discrepancies and errors in customer accounts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Business Administration (BBA) - Marketing & E-commerce
TAMK UAS
Finland01.2024
Skills
- Proficient in MS Office (Word, Excel, Outlook) and Google Workspace
- CRM & Booking Systems HubSpot CRM, Bokun booking platform
- Keyword research
- CRM management
- Competitor analysis
- Influencer marketing
Languages
Nepali (Native)
English (Fluent)
Finnish (A1.2)
Hindi (Fluent)
Timeline
Digital Marketing Officer
Yaknak Restaurant
08.2023 - 07.2024
Customer Service Representative
Kalash Saving and credit co ltd
11.2017 - 05.2020
Bachelor of Business Administration (BBA) - Marketing & E-commerce
TAMK UAS