Suvechchha Adhikari
Vantaa,18
Summary
Enterprising individual considered a team player with dynamic accounting skills. Looking for a Finance Assistant position in the business sector.
Overview
9
9
years of professional experience
Work History
Customer Care Intern
Management Events
Vantaa
01.2023 - 06.2024
- Provided customer service support to customers through phone, email and chat.
- Researched and resolved customer complaints utilizing available resources.
- Assisted in the development of new processes and procedures for customer service operations.
- Maintained records of customer interactions, inquiries, comments and complaints.
- Processed orders, forms, applications and requests according to established procedures.
- Prepared reports on customer feedback trends for management review.
- Updated internal databases with information gathered from customers during calls, chats, emails.
- Delivered customer support to high call load each shift.
Database Research Specialist
Management Events
Vantaa
10.2023 - 04.2024
- Identifying high potential contacts based on
target groups and priorities, verifying contact accuracy, maintaining quality databases,processing inbound marketing leads, and segmenting databases according to given parameters. - Researched customer inquiries using internal systems and external resources such as online databases and vendor documentation.
- Researched potential customers through databases such as Hoovers or LinkedIn Sales Navigator.
- Conducted research using online databases to locate additional information concerning pending claims.
- Identified potential customers through cold calling and database research.
Human Resources Assistant
Pintxos Aps
Copenhagen
08.2018 - 07.2021
- Created, organized and maintained employee personnel files to keep sensitive data secure
- Developed and maintained training materials and benefits packets for new hires
- Assisted with employee termination process to drive consistency and reduce discrimination claims
- Handled sensitive and confidential employee information with complete discretion
- Processed onboarding paperwork for new hires and rehires
- Conducted job applicant background checks in accordance with policy and procedures
- Planned corporate events, conventions, meetings and gatherings.
Finance Assistant
Karuna Foundation
Kathmandu
09.2015 - 12.2015
- Coded invoices and other records to maintain organized and accurate records
- Prepared monthly and year-end closing statements, financial documents and invoices
- Followed specific company rules to maintain integrity and security of data
- Assessed data and information to check entries, calculations and billing codes for accuracy
- Placed orders for office products, including paper and toner and kept strict eye on inventory
- Prepared weekly payroll for team of salaried and hourly employees
- Assisted managers with additional duties during employee absences
- Reconciled bank and credit card accounts monthly
- Tracked employee time and attendance for payroll
- Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
Education
Associate of Applied Science - International Business
Seinajoki University of Applied Sciences
Finland06-2024
BBA - Finance
Niels Brock Business College
12.2021
Skills
- Administrative skills
- Problem Resolution
- Project Management
- Complaint Handling
- Yearly reporting
- Bookkeeping
- Data entry
- MS Office
- Excel
- Accounting operations management
- Basic Knowledge of R software
- Email correspondence
- Database Research
- Appointment Scheduling
Languages
Nepali
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Database Research Specialist
Management Events
10.2023 - 04.2024
Customer Care Intern
Management Events
01.2023 - 06.2024
Human Resources Assistant
Pintxos Aps
08.2018 - 07.2021
Finance Assistant
Karuna Foundation
09.2015 - 12.2015
Associate of Applied Science - International Business
Seinajoki University of Applied Sciences
BBA - Finance
Niels Brock Business College
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