SWATHIPRIYA KUMAR NAGALAKSHMI
Espoo
Summary
Proactive Senior Project Coordinator and Customer relations specialist with over Five years of experience in successfully managing global customer projects. Solid competence in handling day to day project management in complex environments, communication and administrative responsibilities. Meticulous person with strong interpersonal skills who ensures well organised project operations.
Overview
17
17
years of professional experience
Work History
Project Coordinator
Nordcloud oy
2022.04 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments Big deals and Sales team to understand upcoming projects and maintain project hygiene during initial phase.
- Tracked hours and expenses to keep project on task and within budgetary parameters. Forecasting and planning future project budget.
- Maintaining Internal and External stakeholders ensuring project is on track.
- Manage and Train colleagues on Project hygiene in FinancialForce.
- Tools - Financial Force, Power BI, Confluence, Jira ticketing tool
MATERNITY
BREAK
2019.06 - 2022.03
- Competed Agile project management course by Google (course ra)
- Pursuing part-time Master’s program.
PROJECT COORDINATOR
NOKIA
2018.12 - 2019.05
- Coordinated and managed project activities of five agile teams distributed globally
- Hosted webinars, regular status meetings and events for team of 200 employees
- Created status reports for senior executive team
- Reported directly to COO of Digital Automation team
- Responsible for internal communications by publishing newsletters / project meetings
- Provided tools support and continuous improvement ideas to create and optimize process
- Responsible for team indirect purchase and budgets.
ADMINISTRATIVE ASSISTANT
EUROPEAN UNION CHEMICAL AGENCY
2018.02 - 2018.06
- Communicated with Internal and External stakeholders for smooth application process
- Analyzed dossiers, reviewing and updating them in accordance to the regulations of ECHA
- Monitored and maintained data elements in REACH-IT in-house built database system
- TOOLS – IUCLID, REACH-IT database, EXCEL, ECHA cloud services
STOCK ROOM ASSISTANT
ESPRIT OY
2017.10 - 2018.01
- In track with refills and new stocks
- Prepping the items for shipping – Logistics management.
BUSINESS TRAINEE
TOOLS
2016.12 - 2017.04
- Confluence, Slack, SharePoint, HUB13 OY
- Event Planning and Management
- Negotiate and invoice payments
- Customer service, manage email-phone queries, documented and drafted contracts, digital content for online marketing & brochure
- TOOLS – Mailchimp, HubSpot, SharePoint
SENIOR ANALYST
2010.02 - 2010.10
- Quality assurance of procurement data, content for the product data catalog on the Amazon
- Web Site
- Facilitated bug triaging process and responsible for defects lifecycle, defects quality (JIRA)
- Collaborated with various Buyers of Amazon Electronic department and the Product database
- Worked with ticketing teams for customer relations and addressed their queries
- TOOLS – AWS, Microsoft Office, SQL, JIRA.
MARKET RESEARCH SPECIALIST
D2C TECHNOLOGY PVT. LTD
2008.07 - 2009.12
- Formulated market analysis reports based on feedback collected from the customers
- Communicated with clients to understand and document the business objectives.
MARKETING AND TELECOM SPECIALIST
TNS INDIA MARKETING PVT LTD
2007.02 - 2008.05
- Conducted marketing survey campaigns
- Created questionnaires, analyzed and created reports with the feedbacks.
Education
MBA - PROCUREMENT
METROPOLIA UNIVERSITY OF APPLIED SCIENCE
MANAGEMENT - PURCHASING & SUPPLY
AALTO OPEN UNIVERSITY
01.2018
BACHELORS - BANK MANAGEMENT
UNIVERSITY OF MADRAS
06.2009
Skills
- SKILLS AND ACHIVEMENTS
- ECDL Microsoft office tools certification
- Mass media and corporate communication
- Best student leader & Valedictorian 2009
- Customer centric award 2010 by Amazon.
Accomplishments
Project coordination | Agile project management certification | Stakeholder Management | Communications | Customer relations | Business & Office administration | Stock planning | Indirect purchase | Budget & Invoice management | Customer service – B2B, B2C | Event planning and Management
Additional Information
- Recommendation by Mr. Jari Peltoniemi, COO - Digital Automation from Nokia oy – “Swathipriya Kumar Nagalakshmi worked as a Project Coordinator Trainee in my team during 3.12.2018-31.5.2019. She filled the role with expertise and team work spirit. She took on new tasks very quickly and completed even the toughest tasks with a positive and easily approachable attitude. She worked independently and proactively. I can recommend her for tasks which require coordination, communication and supporting skills.”
- For more recommendations kindly check my LinkedIn https://www.linkedin.com/in/swathipriyakn
Timeline
Project Coordinator
Nordcloud oy
2022.04 - Current
MATERNITY
BREAK
2019.06 - 2022.03
PROJECT COORDINATOR
NOKIA
2018.12 - 2019.05
ADMINISTRATIVE ASSISTANT
EUROPEAN UNION CHEMICAL AGENCY
2018.02 - 2018.06
STOCK ROOM ASSISTANT
ESPRIT OY
2017.10 - 2018.01
BUSINESS TRAINEE
TOOLS
2016.12 - 2017.04
SENIOR ANALYST
2010.02 - 2010.10
MARKET RESEARCH SPECIALIST
D2C TECHNOLOGY PVT. LTD
2008.07 - 2009.12
MARKETING AND TELECOM SPECIALIST
TNS INDIA MARKETING PVT LTD
2007.02 - 2008.05
MBA - PROCUREMENT
METROPOLIA UNIVERSITY OF APPLIED SCIENCE
MANAGEMENT - PURCHASING & SUPPLY
AALTO OPEN UNIVERSITY
BACHELORS - BANK MANAGEMENT
UNIVERSITY OF MADRAS
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