Tam Doan
Helsinki
Summary
What I have achieved is used to broaden new road ahead. I like challenges with the belief of its own opportunities and lessons. Current job as a demonstrator, trainer, manager has given me a deep look of how to behave in a multi-cultural working environment, from where simultaneously I discovered the important role of information unity, the design of a system, and tolerable mistakes in a practical work.
Overview
2
2
years of professional experience
Work History
Restaurant Shift Manager
A19 Helsinki Oy
03.2022 - Current
- Maintain high customer service rating by dealing with customers' concerns, complaints and comments.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Purchasing, inventory report and temperature checking.
Kitchen Lead
Be My Guest Restaurant
09.2021 - 08.2022
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Created and deployed successful strategies to boost restaurant performance and reduce waste.
Education
Bachelor of Arts - Tourism And Hospitality Management
LAB University of Applied Sciences
Lappeenranta12.2021
Skills
- Health Inspections
- Staff Training
- Credit Card Transaction Processing
- Restaurant Operation
- Cash Handling Oversight
- Waste Reduction
- Portion Sizes
- Food Allergies
- Employee Performance Evaluations
- Inventory Management Software
Timeline
Restaurant Shift Manager
A19 Helsinki Oy
03.2022 - Current
Kitchen Lead
Be My Guest Restaurant
09.2021 - 08.2022
Bachelor of Arts - Tourism And Hospitality Management
LAB University of Applied Sciences
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