Tanha Meherun Nesa
Helsinki
Summary
Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
4
4
years of professional experience
Work History
Sales Merchandiser
Zara
12.2023 - Current
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Developed strategic merchandising plans for product placement and promotion, resulting in higher revenue.
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Monitored competitor activities and trends, adjusting strategies accordingly to maintain a competitive edge in the market.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Organized successful in-store events that attracted new customers and boosted overall sales figures.
- Managed budget allocations for promotional materials and resources, ensuring optimal return on investment for marketing efforts.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Updated pricing and signage to complete product displays and educate customers.
Sales Assistant
Zara
10.2022 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Executed visual merchandising strategies to attract customers and drive sales.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Restaurant Server
Fafa's
08.2020 - 09.2022
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
Education
High School Diploma -
Eiran Aikuislukio
Helsinki, Finland05.2025
Skills
- Window displays
- Promotional planning
- Goal-Oriented
- Visual Merchandising
- Sales Strategies
- Brand Awareness
- Stock replenishment
- Sales Techniques
- Merchandise planning
- Store maintenance
- Pricing and shelf labeling
- Maintaining stock levels
- Fashion industry knowledge
- Friendly and outgoing
- Retail knowledge
- Active listener
- Customer Relationship Management (CRM)
- Trend Identification
- Attention to Detail
- Customer Service
- Trend Monitoring
- Time Management
- Analytical Skills
- Teamwork and Collaboration
- Problem-solving aptitude
- Professionalism
- Staff Training
- Merchandise Inspection
- Reliable and punctual
Languages
English
Native language
Finnish
Intermediate
B1
Timeline
Sales Merchandiser
Zara
12.2023 - Current
Sales Assistant
Zara
10.2022 - Current
Restaurant Server
Fafa's
08.2020 - 09.2022
High School Diploma -
Eiran Aikuislukio
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