Tanja Sutinen
Operations Lead
Kuopio
Summary
Thorough Operations Lead with three years of experience driving business success. Poised professional with outstanding communication, organizational and leadership skills. Motivational and seasoned to lead team of talented employees.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Operations Lead
Pohjola Vakuutus Oy
2021.05 - Current
- Lead a team of customer service providers to achieve its goals
- Motivate and train employees to maximize team productivity.
- Conduct regular performance evaluations, providing constructive feedback to promote professional growth within the team.
- Assist in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
Team Leader
Opset Oy
2018.08 - 2021.04
- Led cross-functional team to execute projects on time, within budget, and with high-quality outcomes.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Sales Coach
Opset Oy
2017.01 - 2018.07
- Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.
- Evaluated sales metrics, identifying areas for improvement and recommending actionable steps toward success.
Education
BBA - Wellness Business
Savonia University of Applied Sciences
Kuopio 2001.04 -
Master of Arts - Education
University of Lapland
Rovaniemi 2001.04 -
Skills
Customer Relations
Employee Development
Teamwork and Collaboration
Timeline
Operations Lead
Pohjola Vakuutus Oy
2021.05 - Current
Team Leader
Opset Oy
2018.08 - 2021.04
Sales Coach
Opset Oy
2017.01 - 2018.07
BBA - Wellness Business
Savonia University of Applied Sciences
2001.04 -
Master of Arts - Education
University of Lapland
2001.04 -