Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tetiana Hruznytska

Summary

At Valtech, I was a part of the strong QA team. My adeptness in manual and mobile testing, combined with a strong aptitude for relationship building, led to improved user satisfaction and a more efficient, collaborative work environment. I am a detail-oriented team player with strong organizational skills. I have an ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

QA Engineer

Valtech
12.2021 - Current
  • Reduced product defect rates by creating robust test cases and meticulously executing them.
  • Contributed to successful product launches through meticulous end-to-end testing of applications.
  • Collaborated with developers to identify and resolve software issues, leading to higher product reliability.
  • Increased customer satisfaction by diligently identifying and reporting bugs for prompt resolution.
  • Accelerated issue resolution times by effectively prioritizing defects based on severity and impact on the end-user experience.
  • Provided detailed QA reports to stakeholders, facilitating informed decision-making.
  • Improved user satisfaction with rigorous usability testing and feedback implementation.
  • Coordinated with customer support teams to understand user complaints and prioritize testing efforts accordingly.
  • Collaborated with development teams to address and remediate issues found during testing, ensuring high-quality software releases.
  • Contributed to root cause analysis to determine core reason for failures and errors.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Kept scripts and test cases updated with current requirements.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Incorporated delivery requirements into planning of testing schedules.
  • Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.

Office Manager

Valtech
01.2018 - 11.2021
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Manager, Sales and Customer Support

Robin's
05.2017 - 12.2017
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Contributed to event marketing, sales and brand promotion.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Manager, Sales and Customer Support

"YAZZ" (WebProduction, "OneBox" CRM)
02.2015 - 02.2017
  • Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
  • Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.
  • Increased sales by developing and implementing effective sales strategies.
  • Streamlined internal processes for improved efficiency, leading to higher productivity in the sales and customer support teams.
  • Negotiated contracts with key accounts, securing long-term partnerships beneficial to both parties.
  • Conducted detailed market analysis to identify potential opportunities for growth and expansion.
  • Optimized the use of CRM software, enabling better tracking of leads, contacts, and deals for increased sales effectiveness.
  • Established strong client relationships by conducting regular follow-ups and maintaining open communication.
  • Evaluated competitors'' offerings regularly to maintain a competitive edge in the market landscape.
  • Enhanced customer satisfaction through attentive support and prompt issue resolution.
  • Developed annual budgets and forecasts for the department, effectively managing resources for maximum results.
  • Built relationships with customers and community to establish long-term business growth.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Education

Specialist's Degree - History

National T.G. Shevchenko Pedagogical University
Chernihiv, Ukraine
06.2012

No Degree - QA Manual

Beetroot
Kyiv, Ukraine
09.2021

Skills

  • Manual Testing
  • Test Planning
  • Test case design
  • Documentation And Reporting
  • Process change documentation
  • Regression Testing
  • Integration Testing
  • Smoke Testing
  • Sanity Testing
  • System Testing
  • Functional Testing
  • Non-Functional Testing
  • Exploratory Testing
  • Defect tracking
  • User Acceptance Testing
  • Cross-browser testing
  • Black Box Testing
  • Mobile Testing
  • Root Cause Analysis
  • Root cause identification
  • Risk Mitigation
  • Attention to Detail
  • Configuration and Troubleshooting
  • Failure Investigation and Analysis
  • Team Collaboration
  • Relationship Building
  • Process Optimization
  • Customer Service
  • Change Management
  • Defect Tracking and Reporting
  • Scrum Methodology
  • Web and Mobile Application QA

Languages

Ukrainian
Native language
English
Intermediate
B1

Timeline

QA Engineer

Valtech
12.2021 - Current

Office Manager

Valtech
01.2018 - 11.2021

Manager, Sales and Customer Support

Robin's
05.2017 - 12.2017

Manager, Sales and Customer Support

"YAZZ" (WebProduction, "OneBox" CRM)
02.2015 - 02.2017

Specialist's Degree - History

National T.G. Shevchenko Pedagogical University

No Degree - QA Manual

Beetroot

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Tetiana Hruznytska