Thuy An Nguyen
Vantaa
Summary
A dynamic Restaurant Customer Service Representative with a proven track record at Cau Oc Food & Beer, I excelled in enhancing customer satisfaction and streamlining order processes. Known for a strong work ethic and exceptional phone etiquette, I adeptly managed high-volume orders, significantly boosting service efficiency without compromising quality. Bringing friendly and positive demeanor with strong interpersonal skills. Understanding of customer service principles and proficient in handling inquiries and resolving issues efficiently. Dedicated to enhancing customer satisfaction and contributing to welcoming dining environment.
Overview
2
2
years of professional experience
Work History
Administrator
TRUE NORTH PRIME OY
02.2025 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Restaurant Customer Service Representative
Cau Oc Food & Beer
05.2024 - 12.2025
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed high-volume phone calls, taking orders accurately and efficiently.
- Streamlined order processing for faster service and increased efficiency.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
Education
High School Diploma -
Marie Curie
07-2024
Skills
- Strong work ethic
- Patience and tolerance
- Phone etiquette
- Table setting
- Customer service
- Data entry
Languages
English
Professional Working
Finnish
Intermediate (B1)
Timeline
Administrator
TRUE NORTH PRIME OY
02.2025 - Current
Restaurant Customer Service Representative
Cau Oc Food & Beer
05.2024 - 12.2025
High School Diploma -
Marie Curie
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