TIEN TRAN (July)
Vantaa
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Customer Service | Waitress
OLIVIA RESTAURANT OYs
2022.05 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Marketing Executive
VSIP SEMCORP GATEWAY
2021.07 - 2021.11
- Planned and executed events and marketing programs to increase qualified leads.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Engaged, informed and supported staff on media and marketing outcomes.
- Launched marketing activities for new product and market s.
- Compiled product and customer data to generate informed profit projections.
- Managed workflow between staff, coordinating documents and creative material distribution.
Residential Sales Consultant
SAVILLS VIETNAM
2018.06 - 2020.06
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared and presented contracts and other legal documents to clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Sales Admin Cum Assistant of Head of S&M Dept.
KEPPEL LAND VIETNAM
2017.04 - 2018.04
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Created and maintained reports, documents and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Assisted coworkers and staff members with special tasks on daily basis.
- Agency support on co-operation and contract related.
- Interacted with vendors, contractors and professional services personnel to receive orders.
- Monthly checked and computed commission for sales team.
Sales Administrator
SONKIM INVESTMENT CORPORATION
2015.09 - 2017.04
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Utilized the CRM system to get sales report monthly included profit and inventory.
- Met customers and dealt with the contract issues.
- Instructed customers to sign the contract and did customer service after sales.
- Monthly checked and computed commission for sales team's member.
- Monthly and daily reported to line manager.
Education
Tourism & Hospitality Management
Khoi Viet Tourism & Hospitality Management
HCMC, VietnamInternational Business
LAB University Of Applied Sciences
Lahti, Finland07.2025
Skills
- Accurate Money Handling
- Check Payment Processing
- Food and Beverage Pairings
- Sales Expertise
- Dining Customer Service
- Well-organized
- Multi-tasks
- Good communication
- Problem-solving
Languages
Vietnamese
Native language
English
Upper intermediate
B2
Timeline
Customer Service | Waitress
OLIVIA RESTAURANT OYs
2022.05 - Current
Marketing Executive
VSIP SEMCORP GATEWAY
2021.07 - 2021.11
Residential Sales Consultant
SAVILLS VIETNAM
2018.06 - 2020.06
Sales Admin Cum Assistant of Head of S&M Dept.
KEPPEL LAND VIETNAM
2017.04 - 2018.04
Sales Administrator
SONKIM INVESTMENT CORPORATION
2015.09 - 2017.04
Tourism & Hospitality Management
Khoi Viet Tourism & Hospitality Management
International Business
LAB University Of Applied Sciences
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