Tiina Pakkanen
Turku
Summary
Social and outgoing person who's powered in content creation, marketing strategies, and building strong client relationships, coupled with a history of record-breaking sales and effective team leadership. Gained experience past 20 years in multiple jobs. Fearless and can do -attitude elevates work to next level. Proven track record in driving customer satisfaction and engagement. Learns from mistakes, keeps up a creative work environment and brights up the room with bubbly personality.
Overview
10
10
years of professional experience
Work History
Host and Social Media Manager
Aurora Collection Saariselkä
02.2024 - 04.2024
- Spontaneous job offer to help last months of the season. Loved the intensity and jump in to the new!
- Took responsibility of the team, work hours and social media content. 70,1k followers.
- Enhanced customer satisfaction by being by them side when needed: picking up from the airport and always being the one to drive them back. Closing the circle of success.
- 24/7 availability for customers to contact me. Arranged activities, dinners, tours (northern light tour guiding) etc.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Insurance Advisor and Social Media Manager
If Insurance
03.2021 - 10.2023
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Established long-lasting relationships with clients through trust by addressing concerns and explaining complex policy details in understandable terms and showing loyalty.
- Beginner of the year 2021(best of the best), salesman of the year 2021 and 2022.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
- Top sales in the year 2022 by breaking previous record by 50 000e, with less contacts than previous leader did.
- Working between two cities and managing as well company's social media, photographing and creating plans for interaction over media.
Social Media Content Creator & Marketing Manager
Golden Crown Iglu
09.2020 - 02.2022
- Developed an effective social media strategy, resulting in consistent growth and engagement in followers and engagement rates. 275k followers
- Photographed and edited all material for hotel and restaurant. Jumping all in being on videos and shots as well.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
- Helped as well when needed in hotel reception and restaurant.
Team Leader
Vue De Monde
08.2014 - 07.2016
- Worked as well with Events and Lui bar. All three owned by Shannon Bennett and located in same floor in Rialto tower, Melbourne.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise as well trained new staff for their positions.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Representing our company at offside events like Rolex, Australian Open, Audi, Miele etc.
Education
High School Diploma -
TSYK
Turku, Finland06.2010
Skills
- Customer Service
- People orientated persona with professional communication and organizational skills
- Inspiring and strong teaching nature brings a desire to put 110% into the work environment
- Loyalty and trust
- Positivity and creativity
- Photography and modelling
- Record breaking attitude!
- Marketing and Outreach Strategies
Sailing and outdoors
Passion for sailing started 2014 in Oz. After that no turning back. Racing inshore and offshore competitions. Finnish champion 2023 with Xini, X41. Some World Championships and European Championships been attended. Every time Im abroad, love to walk in to the yacht club and get myself into some racing. Longest delivery so far is from Melbourne to Sydney February 2024. Im sponsored by Ursuit.
Anything that involves outdoors, hiking, trekking, cycling, climbing, so on - Im in.
Timeline
Host and Social Media Manager
Aurora Collection Saariselkä
02.2024 - 04.2024
Insurance Advisor and Social Media Manager
If Insurance
03.2021 - 10.2023
Social Media Content Creator & Marketing Manager
Golden Crown Iglu
09.2020 - 02.2022
Team Leader
Vue De Monde
08.2014 - 07.2016
High School Diploma -
TSYK
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