Timo Lahti
Support Specialist
Pirkkala
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Experienced in knowledge article prodution.
Overview
27
27
years of professional experience
Work History
Support Specialist
M-Files Oy
2008.09 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system with SLA prioritizing to track customer requests and prioritize urgent needs. (Kayako, Salesforce Lightning, Service-Now)
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Researched and identified solutions to technical problems.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Diagnosed and troubleshot hardware, software and network issues.
- Wrote knowledgebase articles about the repeating issues for the customers
IT Systems Specialist
M-Files Oy
2008.06 - 2008.09
- Interpreted clients' needs and introduced services to fit specific requirements.
- Consultancy work, configuring the customer environments to a specific need
IT System Designer
Tampereen Yliopisto, Tietokonekeskus
2004.04 - 2005.07
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Helpdesk work for end users (scientists and professors)
Sales Person, Consumer Electrics, Photo Accessory
Suomen Megahifi Oy, Kuva-Seppälä Oy
1999.05 - 2003.11
- Shop sales; Consumer electronics, photo accessories
- Photo processing and quality control
Entrepreneur
Kuva-Melba Tmi
1997.01 - 1999.03
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Negotiated supplier contracts to secure competitive pricing for materials and services.
- Photography shop sales
- Photo processing
- Photo lab equipment service
Education
Datanomi -
Huittisten Ammatti- Ja Yrittäjäopisto
HuittinenMerkantti -
Tampereen Kauppaoppilaitos
TampereSkills
- Failure Resolution
- Technical Assistance
- M-Files Expertise
- Ticket Management
- Application Support
- Virtualization Technologies
- SLA Compliance
- Knowledge Management
Languages
Finnish
Native language
English
Proficient
C2
Timeline
Support Specialist
M-Files Oy
2008.09 - Current
IT Systems Specialist
M-Files Oy
2008.06 - 2008.09
IT System Designer
Tampereen Yliopisto, Tietokonekeskus
2004.04 - 2005.07
Sales Person, Consumer Electrics, Photo Accessory
Suomen Megahifi Oy, Kuva-Seppälä Oy
1999.05 - 2003.11
Entrepreneur
Kuva-Melba Tmi
1997.01 - 1999.03
Datanomi -
Huittisten Ammatti- Ja Yrittäjäopisto
Merkantti -
Tampereen Kauppaoppilaitos