TINH NGUYEN

• Salesforce certification: Tableau CRM & Einstein Discovery Consultant
• Build / configure out of the box statistical modeling and machine learning with Einstein Discovery

• Performed analytics with Salesforce reports to provide valuable insights for strategic planning initiatives.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement.
• Developing Salesforce Sales Engagement solution with technical team to converges multiple lead channels into one pipeline, manage leads with playbooks and automation.
• Developed low-fidelity prototypes and conducted user validation sessions to gather feedback
• Created user stories and effectively communicating them to Dev team
• Successfully delivered the first phase of the solution with good feedback from test users.

Product owner of Repairs Management applications:

• Conducted user interviews & research to define a global Repairs Management model
• Developed PowerApps applications and Salesforce case object to facilitate users in registering machines into the shop, conducting digital machine assessment & generating inspection reports

Product owner of Field Service Management application which supports planning & execution:

• The app has a simplified interface that matches with user's natural workflow & reduces new user training time
• The app significantly improved UX by allowing users to complete work in a single flow.

• Developed Power BI / Tableau / QlikSense reports according to business requirements, mainly Sales and Product Management
• Power BI trainings and consulting to global users on Power BI data modelling.
• Performance tuning and optimising Power BI modelling
• Gathered business reporting requirements and translated them into development items for Azure Data Warehouse Management team

Business owner of Microsoft SQL Server Analysis Services for Sales:

• Gathered business requirements and translated them into development items for technical team
• Harmonised global reporting needs and supported local markets with specific reporting requirements
• Maintained and optimised the solution and the report performance