Tobias Nickull
Service Advisor
Vaasa,12
Summary
Proven track record at Käyttöauto Oy, excelling as a Service Advisor and Car Mechanic, where I leveraged technical knowledge and problem-solving skills to enhance service quality and customer satisfaction. Demonstrated expertise in technical knowledge and complaint resolution, significantly improving operational efficiency and fostering customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
Work History
Service Advisor
Käyttöauto Oy
09.2020 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
Car Mechanic
Käyttöauto Oy
05.2017 - 08.2020
- Seasonal work on breaks from education.
- Collaborated with other technicians to troubleshoot complex vehicle problems, resulting in faster resolution times.
- Demonstrated exceptional attention to detail when performing vehicle inspections, ensuring thorough documentation of findings for effective communication with customers on recommended repairs or maintenance services.
Education
Bachelor of Science - Mechanical Engineering
Novia University of Applied Sciences
Vaasa 08.2017 - 06.2024
Associate of Applied Science - Automotive Mechanics
YA – Vocational College of Ostrobothnia
Vaasa 08.2013 - 05.2016
Skills
Technical knowledge
Computer Skills
Documentation And Reporting
Complaint resolution
Problem-Solving
Product and service knowledge
Languages
Swedish
Native language
English
Advanced
C1
Finnish
Upper intermediate
B2
Certification
Certified Service Advisor, Volkswagen group.
Interests
Farming I have my own grain farm and experience with heavy equipment
Hunting I am moose hunt leader in Hankmo 2023-present
Timeline
Certified Service Advisor, Volkswagen group.
02-2024
Service Advisor
Käyttöauto Oy
09.2020 - Current
Bachelor of Science - Mechanical Engineering
Novia University of Applied Sciences
08.2017 - 06.2024
Car Mechanic
Käyttöauto Oy
05.2017 - 08.2020
Professional competence of truck drivers, Finnish defense forces
07-2016
Associate of Applied Science - Automotive Mechanics
YA – Vocational College of Ostrobothnia
08.2013 - 05.2016
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