Tomislav Mlinarević
Zagreb
Summary
Highly-motivated and result driven professional looking for new opportunities. Bringing knowledge in developing and maintaining positive customer relations and eagerness to meet and exceed the company's targets.
Overview
18
18
years of professional experience
Work History
Head waiter
RESTAURANT TAJER
05.2022 - Current
- Management and coordination of a team at the restaurant
- Operating daily in the restaurant and providing excellent dining experience
- Training of staff
- Making daily reports of service quality and development
Owner of transportation company
TOMOTOURS
01.2017 - 05.2022
- Making business plans
- Leading financial reports
- Customer satisfaction
- Marketing
Maitre'd hotel
AMA WATERWAYS
05.2016 - 11.2016
- Managing the business process within company's standards
- Training and developing staff
- Supervising restaurant operations
- Wine promotions and sales
- Meeting and exceeding company's targets
Head waiter
VIKING OCEAN CRUISES
02.2015 - 04.2016
- Being the leading coordinator for the restaurant team setting up restaurant operations on brand new ship
- Managed restaurant operations and trained staff
- Restaurant promotions and sales
- Consistently provided high standards of customer service
Food and beverage team leader
DISNEY CRUISE LINES
04.2011 - 01.2015
- Management and coordination of a team at the restaurant
- Training of staff
- Making daily reports of service quality and development
Head Waiter
CARNIVAL CRUISE LINE
02.2006 - 02.2011
- Serving in à la carte restaurant
- Monitoring organization of a buffet service
- Trained staff ensuring adherence to best company standards and requirements
Education
Waiter -
Hotel and Catering school
Head Server Training Program, Succession Planning
Disney University
Food And Beverage Trainer Program
Disney University
People Management Course
Carnival Collage
Driving Licence -
European Computer
Skills
- Excellent communication and negotiation skills
- Trusted and reliable worker
- Fluent in Croatian and English language
- Budget Planning/Administration
- High degree of intellectual curiosity
- Staff Training/Development
- International working experience
- Strong skills to demonstrate, promote and close sales
- Market Research Skills
References
- Siniša Golac, Owner of Employment Power, sinisa@employmentpower.com
- Ivo Vediš, Restaurant manager
- Dino Šimac, Corporate Food & Beverage Director
Languages
English
Full Professional
Croatian
Native or Bilingual
Timeline
Head waiter
RESTAURANT TAJER
05.2022 - Current
Owner of transportation company
TOMOTOURS
01.2017 - 05.2022
Maitre'd hotel
AMA WATERWAYS
05.2016 - 11.2016
Head waiter
VIKING OCEAN CRUISES
02.2015 - 04.2016
Food and beverage team leader
DISNEY CRUISE LINES
04.2011 - 01.2015
Head Waiter
CARNIVAL CRUISE LINE
02.2006 - 02.2011
Waiter -
Hotel and Catering school
Head Server Training Program, Succession Planning
Disney University
Food And Beverage Trainer Program
Disney University
People Management Course
Carnival Collage
Driving Licence -
European Computer
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