Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
TOMMASO NOVI
Customer Care
Helsinki
Summary
Overview
11
years of professional experience
Work History
H&M Group
Customer Service Representative
10.2019 - 03.2023
Job overview
- Managed over 200 calls, emails, and chats with knowledge and efficiency
- Actively listened to customers, handled concerns quickly and escalated significant issues to thesupervisor
- Followed company guidelines and procedures for communications with minimal supervision
- Experienced working with SaaS
- Met customer-service department monthly/yearly goals
- Built expert and dynamic knowledge of the company's products and services
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Increased efficiency and performance by monitoring team member productivity and providing feedback
Valentino Ruggiero Storyteller
Assistant Photographer
06.2019 - 09.2019
Job overview
- Assisted photographer with 5000+ shoots per month
- Assisted lead photographer during shooting, including positioning equipment, holding reflectors or other equipment, and adjusting settings on camera or lighting
- Assist with post-shoot duties, such as organizing and maintaining equipment, packing up cameras and lights, and backing up images
- Scheduled studio appointments to shoot wide variety of subjects.
- Taken and reviewed 500+ daily images and selected best frames to present in client portfolio for purchase.
- Edited, toned, captioned, and uploaded photographs for publication
Freshwater East Kimberley Apartments
Team Leader
05.2018 - 11.2018
Job overview
- Frequently inspected production area to verify proper equipment operation.
- Delegated tasks and set deadline
- Overseen day-to-day operation and monitored team performance and reported on metrics
- Listened to team members' feedback and resolve any issues or conflicts
Continental Food and Wine Wholesalers
Warehouse Supervisor
04.2017 - 04.2018
Job overview
- Promoted to team management position.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
Education
Jay Shetty's Certification SchoolLos Angeles
International Postgraduate Diploma from Coaching And Leadership Development
03.2022
University Overview
School of PhotographyNapoli, Italy
Certification from Photography
06.2019
University Overview
Scientific And Technological High SchoolNocera Inferiore, Italy
High School Diploma from Technical Sciences
07.2010
University Overview
ADCLondon
Certification from English Language And Literature
11.2007
University Overview
Skills
- Customer Representative
- Problem solving
- Time management
- Leadership
- Coaching
- Team work
- Analytical skills
- Leadership
Accomplishments
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
Languages
Italian
Native language
English
Proficient
C2
GDPR
GDPR
I authorize to use my personal data in accordance with current legislation on Privacy GDPR and LPD.
Additional Information
Additional Information
In my spare time, I love writing, reading, and take photos with my beloved camera, and I am a huge fan of Pink Floyd.
Timeline
Customer Service Representative
H&M Group
10.2019 - 03.2023
Assistant Photographer
Valentino Ruggiero Storyteller
06.2019 - 09.2019
Team Leader
Freshwater East Kimberley Apartments
05.2018 - 11.2018
Warehouse Supervisor
Continental Food and Wine Wholesalers
04.2017 - 04.2018
Jay Shetty's Certification School
International Postgraduate Diploma from Coaching And Leadership Development
School of Photography
Certification from Photography
Scientific And Technological High School
High School Diploma from Technical Sciences
ADC
Certification from English Language And Literature
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