Tram Thuy Anh Bui
Helsinki,Uusimaa
Summary
Detail-oriented and organized administrative assistant with expertise in managing daily clerical tasks, planning, and coordination. Demonstrates proficiency in staff management, report generation, correspondence handling, and delivery oversight. Strong verbal and written communication skills, along with the ability to lead teams and build productive relationships.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor
N.Clean Oy / BobW Kaarti
Helsinki, Uusimaa
07.2021 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Communicated with maintenance team on damages to repair.
Education
Bachelor of Science - Hospitality And Tourism Management
Lapland UAS
Rovaniemi03-2022
Skills
- Customer Service
- Data Entry
- Mail Management
- Customer and client relations
- Multitasking
- Microsoft Office
Languages
Vietnamese
First Language
English
Intermediate (B1)
B1
Timeline
Housekeeping Supervisor
N.Clean Oy / BobW Kaarti
07.2021 - Current
Bachelor of Science - Hospitality And Tourism Management
Lapland UAS
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