Tuan Doan
Turku
Summary
Reliable, energetic Mechanic with passion for hands-on work. Identifies issues early and comes up with cost-effective solutions for client and business. Highly versatile and experienced with latest technology and advancements in Type industry. Hardworking Mechanic skilled in resolving mechanical issues on diverse vehicles through troubleshooting and diagnostics. Successful at adapting to new procedures, makes and models. Safely lifts up to Number pounds. Organized Mechanic with expert knowledge of technical tools. Offers confidence and collaboration built from Number years in Industry industry. Provides incredible customer service as well as quickly diagnosing and resolving mechanical problems. Hardworking Automotive Technician with Number years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. Dynamic Automotive Mechanic experienced working on Type vehicles. Successful working in dealer and franchise repair environments. Extensive knowledge of foreign and domestics vehicles and strong focus on customer satisfaction. Hardworking Master Automotive Technician successful at correcting mechanical problems, completing routine maintenance and improving vehicle operations. Hardworking Mechanic successful at completing inspections, maintenance and repairs on Type vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions. Experienced Automotive Technician with Number+ years of expertise in diagnostics and repair of Brand and Brand automobiles and light-duty trucks.
Overview
12
12
years of professional experience
Work History
Automotive Mechanic
Employer
10.2022 - 12.2023
- Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
- Increased workshop efficiency by maintaining a clean and organized workspace.
- Enhanced team productivity by collaborating with colleagues on complex repair jobs.
- Reduced downtime for customers by completing automotive repairs in a timely manner.
- Ensured safety compliance by performing thorough inspections on vehicles and implementing necessary repairs.
- Boosted customer confidence with clear explanations of diagnostic findings and proposed solutions.
- Stayed up-to-date on industry advancements through regular participation in training programs and workshops.
- Minimized parts costs by sourcing high-quality components at competitive prices.
- Established strong relationships with suppliers, securing favorable pricing for parts and materials.
- Delivered fast resolutions to emergency situations, prioritizing repairs for stranded motorists or critical fleet vehicles when needed.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed vehicle oil and replaced filter.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Contributed to revenue growth through upselling appropriate additional services based on vehicle needs.
- Prevented potential breakdowns, conducting comprehensive preventative maintenance checks on client vehicles.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Read and followed technical documentation to complete accurate repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Followed established safety procedures and techniques when working under lifted vehicles.
- Changed, rotated, and balanced tires on different types of vehicles.
- Maintained accurate records of time and materials required to perform repairs and service.
- Performed safety and emissions inspections.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Home Electronics Associate
Own Business
01.2021 - 09.2022
- Increased customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Streamlined inventory management for improved efficiency and organization within the department.
- Assisted customers in making informed purchasing decisions by explaining features, benefits, and potential drawbacks of various home electronics products.
- Collaborated with team members to achieve monthly sales targets consistently.
- Enhanced store presentation by creating visually appealing merchandise displays that showcased featured products effectively.
- Developed strong rapport with customers, ensuring repeat business through attentive service and follow-up communication.
- Reduced merchandise returns by conducting thorough pre-sale consultations to match customers with appropriate products.
- Maintained accurate records of all transactions, warranties, and customer information for efficient retrieval as needed.
- Conducted regular staff training sessions to reinforce product knowledge, selling techniques, and customer service best practices among team members.
- Resolved customer complaints quickly and professionally, restoring confidence in the company''s commitment to quality service.
- Provided technical support for customers experiencing difficulties with their purchased products, troubleshooting issues over the phone or scheduling in-store appointments when necessary.
- Kept abreast of industry trends and new technologies by attending trade shows, webinars, and reading relevant publications regularly.
- Improved overall store cleanliness by implementing a more efficient cleaning schedule that was followed consistently by all associates within the department.
- Worked closely with other departments such as marketing and logistics enabling us to provide a seamless shopping experience for our customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Assisted in the development and execution of promotional events that drove foot traffic to the store, leading to increased overall sales revenue.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed credit and debit card payments to complete customer buying experience.
- Checked to see if requested items were available from store's inventory.
- Worked with loss prevention in monitoring shopper behavior.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Wrapped, boxed and weighed bakery department products.
- Monitored customers for signs of security concerns and escalated issues to management.
Jewelry Maker
Employer
01.2012 - 08.2017
- Enhanced jewelry designs by incorporating innovative techniques and materials.
- Increased customer satisfaction by providing personalized design consultations and recommendations.
- Streamlined production processes for improved efficiency and cost savings in the workshop.
- Developed unique, high-quality jewelry pieces by mastering various crafting techniques, such as soldering, sawing, and stone setting.
- Used to make 9999 plain rings and repair damaged jewelry
Education
High School Graduated -
Ngo Thoi Nhiem High School
Viet Nam07.2012
Skills
- Brake Systems Understanding
- Estimate Preparation
- Repair Planning
- Safety Awareness
- Brake Servicing
- Tire Balancing
- Coolant System Control
- Parts Ordering
- Teamwork Abilities
- Inventory Management
- Fuel Systems
- Diesel Engines
- Computer Diagnostics
- Changing Oil
- Replacing Filters
- Hand and Power Tools
- Changing Tires
- Transmissions
- Installing Equipment
- Replacing Parts
Timeline
Automotive Mechanic
Employer
10.2022 - 12.2023
Home Electronics Associate
Own Business
01.2021 - 09.2022
Jewelry Maker
Employer
01.2012 - 08.2017
High School Graduated -
Ngo Thoi Nhiem High School
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