Tyler Berg
Espoo
Summary
Dynamic and results-oriented professional with a proven track record in real estate sales at Think Hallmark Real Estate, service management, and aquatic operations. Excelled in contract negotiation and team leadership, driving customer satisfaction and operational excellence. Skilled in critical thinking and fostering strong organizational frameworks. Demonstrated ability to learn quickly, leading teams to achieve and exceed targets.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
12
12
years of professional experience
Work History
Real Estate Agent
Think Hallmark Real Estate
04.2020 - 09.2024
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated, facilitated, and managed real estate transactions.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Help run local networking events
Service Manager
Chipotle Mexican Grill
11.2017 - 09.2024
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Oversaw ordering products for store and employees.
- Defined clear targets and objectives and communicated to other team members.
- Had my hands in every aspect of the store from training, cooking, and cleaning. To customer service, data analysis, and and store function.
- Helped 3 different General Managers get higher promotions.
Aquatics Manager
Noah's Ark Waterpark
05.2012 - 08.2018
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Oversee daily operations over 250 Lifeguards coming from 20 different countries including Finland
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
- Reduced accident rates by conducting thorough risk assessments and maintaining a hazard-free pool environment.
- Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Conducted performance evaluations for team members, providing constructive feedback to facilitate growth and professional development.
- Train Lifeguards of proper techniques in both rescuing guests in distress as well as CPR.
Education
No Degree - Teaching
University of Wisconsin Fox Valley
Menasha WI,USA06-2012
High School Diploma -
Menasha High School
Menasha, WI. USA06-2009
Skills
- Strong organizational skills
- Fast Learner
- Extremely Self Motivated
- Excellent teamwork
- Contract negotiation
- Works well independently
- Positive attitude
- Team leadership
- Critical thinking
- Reliable and responsible
- Knife Skills
Frisbee Golf, Video Games, Music, Podcasts, Traveling, Food
- Frisbee Golf: played for 21 years, formerly professional and now casual. I'm currently sponsored by Infinite Discs and would like to start a podcast about the sport in my spare time
- Video Games: been playing since I was 3. Recently re-fell in love with hunting achievements
- Music: I'm always listening to music, usually heavier music. I've been to probably 150 concerts
- Podcasts: I also listen to a lot of podcasts. From comedy to sports to Dungeons and Dragons
- Travel and Food: I just was to see and experience as much as I possibly can
Languages
English
Native language
Finnish
Beginner
A1
Timeline
Real Estate Agent
Think Hallmark Real Estate
04.2020 - 09.2024
Service Manager
Chipotle Mexican Grill
11.2017 - 09.2024
Aquatics Manager
Noah's Ark Waterpark
05.2012 - 08.2018
No Degree - Teaching
University of Wisconsin Fox Valley
High School Diploma -
Menasha High School
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