Ulla Kemi

Began my MSC studies (partially remote degree) at The University of Salford. Introduction to the logistics field and infrastructure of Sub Saharan Africa via interviews and personal experiences. Concentrating on family with having our child towards the end of 2022.

• Forecasting, steering, and optimizing the revenue of single wagon traffic, intermodal, and Green Xpress products for the East corridor.
• Identified areas of improvement within the existing processes for better efficiency.
• Strategized long-term business objectives by assessing customer feedback for direction on process improvements.

• Part of Change Management team implementing Salesforce within Lineas' commercial.
• A Salesforce superuser and Salesforce Administrator training colleagues through the implementation of new features.
• Analyzed user stories and developed test plans for validating functionality before release into production environment.
• Supported the implementation of best practices related to the use of Salesforce CRM features.
• Detected and resolved data quality issues and discrepancies for integrity and quality control.

• As an Inside Sales representative I support the growth of our products within the Sales Development Team
• Responsible to collect all price requests and ensure the follow-up of these price requests by communicating with different departments internally as well as with our partners and the customers
• Responsible for guaranteeing the right administrative follow-up of all commercial projects, including making the price offers, centralizing costings, following-up on the contract discussions and contract creation both with partners and customers.

• B2B support for internal computer systems within the travel industry to the Nordic and Benelux markets.
• Played a support role in LSS trials within the Nordic sector, with support including but not limited to direct device/ OS support, data analysis and providing training
• Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.

• As per previously, but with added customers (eg.SAPA, LSS, Eurocontrol) and added duties (internal training on customer specifics, knowledge management, SLA follow-up)
• In my work I have grown in to being the SPOC of the JD project, trusted senior within my team and a valuable asset in the department of Service Delivery

• IT- technical support and running diagnostics to resolve issues
• Main project providing support to internal employees, suppliers and resales of John Deere at the global level
• During working with John Deere project I have actively assisted with knowledge base documentation and training of new employees for market specifics
• Additionally supporting LSS projects in the Nordic market
• This support includes but is not limited to OS support (Windows), MS Office, production environment and mobile devices
• In my work I have grown in to being the SPOC of the JD project, trusted senior within my team and a valuable asset in the department of Service Delivery

• Pre-delivery checkup and maintenance of both new and second hand vehicles.
• Managing on site logistic deployments
• These tasks sought after both good qualities of working together with a team in an industrial environment as well as capability to work independently and quick thinking on your feet