Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Ulrika Silversabel

Ulrika Silversabel

Lahti

Summary

Dynamic MBA Programme Director with a proven track record at XAMK, enhancing operational efficiency and fostering a culture of innovation. Skilled in strategic planning and employee engagement, I successfully launched innovative product lines, driving market share growth while mentoring high-performing teams to achieve exceptional results.

Overview

13
13
years of professional experience

Work History

Crew Trainer

Hyria Koulutus Oy
08.2016 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Taught new team members correct procedures for all areas of operations.

MBA Programme Director

XAMK
09.2022 - 12.2024
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Drove significant market share growth with launch of innovative product lines.
  • Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
  • Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.
  • Boosted operational efficiency by optimizing supply chain processes.
  • Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Improved team morale and productivity by implementing comprehensive professional development program.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

MBA Prorgamme Director

Hyria Business Intitute
03.2018 - 12.2021
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Enhanced stakeholder satisfaction with timely and transparent communication strategies.
  • Secured lucrative partnerships to expand market reach, negotiating favorable terms.
  • Elevated company profile in industry by spearheading comprehensive rebranding initiative.
  • Reinforced company's competitive position by securing intellectual property rights and fostering innovation.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Improved team morale and productivity by implementing comprehensive professional development program.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.


Entrepreneurship Coordinator

Sataedu
02.2012 - 06.2014
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
  • Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
  • Implemented digital filing system, drastically reducing retrieval times and improving document organization.
  • Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
  • Conducted comprehensive market research to inform strategic planning.
  • Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
  • Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Kept high average of performance evaluations.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Interceded between employees during arguments and diffused tense situations.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Education

Post-Graduate Certificate - Education

Haaga-Helia University of Appied Science
Helsinki, Finland
04-2014

Master of Science - Business Administration

University of Jyväskylä
Jyväskylä
06-1999

Diploma - Marketing Management

Markkinointi-INstituutti
Helsinki, Finland
10-1991

Bachelor of Science - Marketing

Business College of Kotka
Kotka, Finland
05-1986

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Course design
  • Mentorship
  • Training evaluation
  • Training assessment
  • Policy development
  • Performance monitoring
  • Performance evaluation
  • Organizational development
  • Lesson planning
  • Educational material development
  • Human resources
  • Staff training
  • Marketing
  • Course development
  • Assessment tools
  • Lecturing
  • New employee training
  • Learning management systems
  • Motivational speaking
  • Employee engagement
  • Staff presentations
  • Team development strategies
  • Coaching and development
  • Adult learning theories
  • Public speaking
  • Relationship building
  • Training material development
  • Training program development
  • Online training experience
  • Corporate training programs
  • Attention to detail
  • Orientation and onboarding
  • Employee interviewing
  • Job skill building
  • Course materials development
  • Training program design
  • Business needs analysis
  • Training video production
  • Virtual learning management
  • Leadership development
  • Curriculum design
  • Compliance training
  • Individualized instruction
  • Project implementation
  • Business administration
  • Clear communication
  • Strategic planning
  • Documentation and recordkeeping
  • Program monitoring and tracking
  • Class scheduling
  • Budget administration
  • Management consultation
  • Program design
  • Group discussion facilitation
  • Team exercises
  • Assignment delegation
  • Video instruction
  • Quality assurance
  • Video conferencing
  • Survey management
  • Employee performance reviews
  • Lectures and discussions
  • Classroom expertise
  • Finance
  • Training method development

Accomplishments

  • Achieved The asked results by completing every task on time with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Finnish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Swedish
Advanced (C1)
German
Upper intermediate (B2)

Timeline

MBA Programme Director

XAMK
09.2022 - 12.2024

MBA Prorgamme Director

Hyria Business Intitute
03.2018 - 12.2021

Crew Trainer

Hyria Koulutus Oy
08.2016 - 04.2025

Entrepreneurship Coordinator

Sataedu
02.2012 - 06.2014

Post-Graduate Certificate - Education

Haaga-Helia University of Appied Science

Master of Science - Business Administration

University of Jyväskylä

Diploma - Marketing Management

Markkinointi-INstituutti

Bachelor of Science - Marketing

Business College of Kotka

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Ulrika Silversabel