Usman Aminatou
Helsinki
Summary
Adapt at maintaining cleanliness and demonstrating resilience, I excelled in roles at Fafa's and Staffpoint, enhancing customer satisfaction and team efficiency. My proficiency in cash handling and adaptability led to fewer customer complaints and streamlined operations. Skilled in both interpersonal communication and time management, I consistently met the demands of high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Worker
Fafa's
01.2022 - 10.2022
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
Kitchen Assistant
Staffpoint
01.2018 - 12.2021
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Customer Service Representative
Afro- Asian Oriental Shop
11.2015 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Business Administration
Centria University of Applied Science
Kokkola, Finland07.2020
Skills
- Cleanliness and hygiene
- Cash handling proficiency
- Adaptability and Resilience
- Order taking accuracy
- Computer Knowledge
- Time Management
Certification
Hygiene Passi
Occupational safety card
Sports, reading , dancing and movies
Sports and Dancing are my sanctuary, a place of solace, and an escape from the relentless demand of work and life.It's an opportunity to clear the mind, to release stress and to rejuvenate the spirit.This boast happiness , confidence and selfesteem during and after work.
Reading and Movies is a brilliant way to wind down and learn new things. I think if you give yourself a chance to enjoy reading it helps. All habits take some time getting used to and it may lead to unexpected pleasure and personal growth.
Languages
English
Native language
French
Upper intermediate
B2
Finnish
Elementary
A2
Timeline
Restaurant Worker
Fafa's
01.2022 - 10.2022
Kitchen Assistant
Staffpoint
01.2018 - 12.2021
Customer Service Representative
Afro- Asian Oriental Shop
11.2015 - 12.2016
Bachelor of Science - Business Administration
Centria University of Applied Science
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