Valentina Jakobson
Helsinki
Summary
Experienced professional with 5+ years in software development, telecommunications, and process optimization, with expertise in mobile and web technologies, agile methodologies, and operational processes. A proactive problem-solver and skilled communicator, fluent in Finnish and English.
Currently pursuing an MBA in ICT Systems and Services to enhance management, leadership, and strategic decision-making skills while advancing as a software engineer. Passionate about solving technical challenges, building scalable solutions, and bridging technology with business strategy.
Dedicated to delivering innovative, data-driven solutions that drive business growth and operational efficiency, whether as a hands-on engineer or a leader of cross-functional teams.
Overview
15
15
years of professional experience
Work History
Full Stack Software Engineer
Telia Finland Oyj
Helsinki
11.2019 - 12.2024
- Served as a core team member at Telia Dot, a fully digital telco solution built from scratch on top of Telia’s infrastructure.
- Contributed to the development at all levels: mobile app, user management, network provisioning, charging, billing, product catalog, and web applications for customer service and sellers.
- Have working knowledge of IAM principles, including authentication protocols (OAuth), and user lifecycle management.
- Coordinated testing and validation procedures.
- Wrote, filed and delivered technical documents.
- Identified opportunities for process improvements to decrease customer service issues.
- Being proactive for improvements to facilitate team and project workflow.
- Analyzed code and corrected errors to optimize output.
- Worked closely with product owners and stakeholders to ensure requirements were met.
- Assisted the Product Owner in translating business requirements into technical specifications and actionable development tasks.
- Helped the Product Owner to identify needs for technical improvments and prioritization of the task
- Led and planned critical deliveries, ensuring smooth go-live transitions and successful product launches.
- Built API's for mobile and web apps using Node.js.
- Analyzed user needs and software requirements to determine design feasibility.
- Developed mobile and web applications.
- Conducted thorough unit and integration testing to ensure software functionality.
- Production support by troubleshooting and resolving issues (incl
- Customer cases) in live environments
- Users master data management (users, subscriptions, accounts etc.)
- Maintainedintegrations like SAP, Adyen, Mobiilivarmenne, Numsi, Intercom, Postmark
- Network elements and subscriptions provisioning
- Building tools for data analytics
- Mobile app releases and servers deployments
- Leading VoLTE, VoWiFi feature development
- Significant improvements in charging and billing system
- Telia DOT is a digital only telco build from scratch on top of Telia networks
- The project consisted from the mobile app for users, the whole user management, network provisioning, billing, product catalog, web applications for customer service and sellers, etc
- Managed pre-production and production product deployments.
- Developed user stories, acceptance criteria, and mockups for new features.
- Communicated regularly with stakeholders to ensure alignment on product strategy and vision.
International Marketing Intern
Scandinavian School of Creativity and Innovation
Espoo
01.2018 - 12.2018
- Developed promotional content tailored for technology and startup-focused events.
- Initiated partnerships with technological entities and startups.
Visa Officer
General consulate of Estonia
Saint-Petersburg
01.2013 - 12.2017
- Reviewed and authenticated visa applications.
- Advised applicants on their individual circumstances and potential options for obtaining a visa.
- Enhanced customer satisfaction and service speed.
Assistant Project Manager
Rosproject CJSC
Saint-Petersburg
01.2010 - 12.2012
- Created standard templates for documentation.
- Developed and managed customer database.
- Coordinated and monitored project timelines.
- Managed multiple projects simultaneously.
Education
Master of Business Administration - MBA - Business Technologies, ICT Services and Systems
Haaga-Helia University of Applied Sciences
12-2026
Full Stack Web Development -
Business College Helsinki
01.2020
Master Degree - Linguistics, Estonian Language and Translation
Saint Petersburg University
01.2019
Customer Service and Sales -
Business College Helsinki
01.2018
Bachelor Degree - Linguistics, Estonian Language and Literature
Saint Petersburg University
01.2013
Bachelor's Degree Studies - Estonian Language and Literature
Tartu University
01.2008
Skills
Product management and strategy
- Product planning and roadmap development
- Product backlog management and prioritization
- Story planning and user story creation
- Agile methodologies and frameworks (Scrum, Kanban, SAFe)
- User acceptance testing (UAT)
Stakeholder and cross-team collaboration
- Stakeholder relationship management and communication
- Leadership in cross-functional teams
- Technology and business alignment
- Requirement gathering and translation into technical execution
- Requirement gathering and translation into technical execution
- Customer-centric approach
Technical and Development Knowledge
- Frontend Technologies: JavaScript, Typescript, HTML, CSS, Reactjs, React Native, Contentful, MobX
- Backend & API Development: Nodejs, PostgreSQL, API design and integration
- Cloud & Infrastructure: AWS, Terraform, GitHub Actions
- Development & DevOps Practices: Full-stack development, CI/CD, test automation with Jest
Languages
Russian
First Language
Finnish
Advanced (C1)
C1
English
Advanced (C1)
C1
Estonian
Intermediate (B1)
B1
Activities
Organiser,
How to start a startup workshop, The Shortcut, 2018
Mentee,
Womento mentoring program, Väestöliitto, 2018-2019
Mentor,Mentor for a person of immigrant background, Föreningen Luckan r.f., 2024
Hobbies
Interior design, books, art, museums, dogs, self-development, tech, biathlon/skiing/athletics
References
References available upon request.
Timeline
Full Stack Software Engineer
Telia Finland Oyj
11.2019 - 12.2024
International Marketing Intern
Scandinavian School of Creativity and Innovation
01.2018 - 12.2018
Visa Officer
General consulate of Estonia
01.2013 - 12.2017
Assistant Project Manager
Rosproject CJSC
01.2010 - 12.2012
Master of Business Administration - MBA - Business Technologies, ICT Services and Systems
Haaga-Helia University of Applied Sciences
Full Stack Web Development -
Business College Helsinki
Master Degree - Linguistics, Estonian Language and Translation
Saint Petersburg University
Customer Service and Sales -
Business College Helsinki
Bachelor Degree - Linguistics, Estonian Language and Literature
Saint Petersburg University
Bachelor's Degree Studies - Estonian Language and Literature
Tartu University
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