Valeria Petrova
Vantaa
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
8
8
years of professional experience
Work History
Housekeeper
N-CLEAN
02.2018 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Increased overall cleanliness scores through consistent monitoring of guest feedback reports from online platforms.
- Managed staff on 20 housekeepers.
- Coordinated household cleaning service operations and managed client relations.
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
Restaurant Waiter
Restaurant Stargorod
09.2015 - 12.2017
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Informed customers about daily and seasonal specials.
- Trained new servers on restaurant policies and procedures.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Skills
- Safe Chemical Handling
- Storage Area Management
- Quality Assurance
- Green cleaning practices
- Multitasking and Prioritizing
- Health and safety compliance
- Relationship Building
- Customer service-focused
- Housekeeping
- Process Improvement
- Team Support and Collaboration
Languages
Russian
Native language
English
Upper intermediate
B2
Finnish
Beginner
A1
Latvian
Elementary
A2
Ukrainian
Elementary
A2
Timeline
Housekeeper
N-CLEAN
02.2018 - Current
Restaurant Waiter
Restaurant Stargorod
09.2015 - 12.2017
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