Vasiliki Gravani
Florence
Summary
Focused person, strong quality control, maintenance and trucking aptitude.
Motivated professional with good experience in customer service. Focused and versatile professional with undeniable talents in customer service.
Multi-tasker dedicated to customer service and engagement. Works great under pressure and assisting customers with product selection to improve customer service and increase store revenues.
Overview
9
9
years of professional experience
Work History
Quality Control
Metalplus
12.2021 - Current
- Make sure that required product standards are met to satisfy contractual obligations of the business.
- Quality control of raw material and supplier quality control, with regard to dimensions, quantity, and conformance to specification and qualities.
- Checking finished products to ensure that they conform to their drawings, specifications.
- Meticulous examination of each step of the production cycle, ensuring that quality is maintained at every stage.
Quality Control
AUDI AG
03.2018 - 11.2021
- Order, stock and receive supplies
- Organization of samples
- Closely monitoring the manufacturing and production processes to ensure that products are crafted in accordance with specified requirements and standards.
- Paid attention to detail while completing assignments.
Bar-tender
Corso Italia
10.2017 - 03.2018
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Kept bar presentable and well-stocked to meet customer needs.
- Helped management plan and serve bar menu exceeding customer expectations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Waitress
THE FOLLY
09.2016 - 09.2017
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Barista
Hotel Cavour
08.2015 - 08.2016
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
High School Diploma -
Barista
Florence, Italy02.2018
Skills
Paying full attention to customers, understanding their concerns, and responding appropriately
Remaining calm and composed, especially when dealing with challenging situations
Understanding the company’s products or services thoroughly
Being flexible and adjusting your approach based on individual customer needs
Languages
English
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
Albanian
Bilingual or Proficient (C2)
Timeline
Quality Control
Metalplus
12.2021 - Current
Quality Control
AUDI AG
03.2018 - 11.2021
Bar-tender
Corso Italia
10.2017 - 03.2018
Waitress
THE FOLLY
09.2016 - 09.2017
Barista
Hotel Cavour
08.2015 - 08.2016
High School Diploma -
Barista
Similar Profiles
HISCAR MABUNDAHISCAR MABUNDA
Inventory Controller at Metalplus a Division of ACTOMInventory Controller at Metalplus a Division of ACTOM
Gustavo ZaccheriniGustavo Zaccherini
Store Director at CELINEStore Director at CELINE
Jordyn RobinsonJordyn Robinson
Front Desk Associate at Springhill Suites By MarriottFront Desk Associate at Springhill Suites By Marriott