Vasilisa Rozhkova
Summary
A multitalented and result-driven professional with more than three years of combined working experience. Most notably, launched a start-up in the role of a Product owner and consultant in e-commerce. Earned a Bachelor's degree in IBA from a Finnish university with a major in Financial Management.
Overview
4
4
years of professional experience
Work History
SITUATION MONITORING SPECIALIST
WOLT
01.2023 - Current
- Proactive support for all of our stakeholders (venues, courier partners, and customers)
- Monitoring optimization areas & reacting to different situations
- Managing real-time supply/demand balance
- Payment risk checks in the Finnish market
- Proactively support all the other Support sub-teams in Wolt.
- Recorded and organized test data for report generation and analysis.
- Conducted data review and followed standard practices to find solutions.
PEOPLE FORUM REPRESENTATIVE
WOLT
10.2022 - Current
- People Forum is a platform where the voices of our colleagues are heard by the leadership
- Working closely with a Head of Support, Team Leads, and
- HR Leads in all People-related matters to ensure an excellent people experience in the Support Department
- At the moment the Support Department in Helsinki has more than 200 people.
SUPPORT ASSOCIATE
WOLT
01.2022 - 01.2023
- Maintaining positive courier partners and customers relations
- Providing customers and courier partners services, including answering questions and resolving problems
- Maintaining and updating courier partners records, including addresses, phone numbers, etc
- Processing different type of requests related to the daily operations.
EVENT & OPERATIONS MANAGER
Unfair Advantages LTD Oy
09.2021 - 12.2021
- Managed administrative logistics of events planning, event booking and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
- Brainstorming and implementing event plans and concepts. Organize and participate in events to build community and boost brand awareness.
- Negotiating sponsorship deals for “Sports Network”.
- Managing branding and communication along with marketing and event teams (15 people). Overseeing the creation and administration of budgets within each area of the startup.
- Working closely with the HR manager to handle the staffing requirements.
- Delivered prompt payment for event vendors, venues, staff, and transportation providers.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
PROJECT MANAGER / CONSULTANT
ZAO ILABOR
04.2019 - 01.2020
- Zao "iLabor” an e-commerce consulting start-up.
- Managed and launched a startup that provided consulting services in digitalization for fully offline businesses in Russia and neighboring countries
- Budgeting / forecasting with CFO
- Identified plans and resources required to meet project goals and objectives. (50 people)
- Responsible for CRM daily operations
- Provided consulting services to 10 clients daily on developing and launching e-commerce websites
- Continuously gathered customer requirements and ensured that the development team produced outcomes according to them
- Generated trust and customer loyalty at multiple levels in existing accounts through the sales cycle
- Successfully launched a project, increasing clients sales by in the first month of entering a new online market
Education
BBA - BUSINESS ADMINISTRATION
Haaga-Helia University of Applied Science
Helsinki02.2019
Skills
- Customer Relationship Management software: Bitrix 24, Slack, Todoist, Pipedrive, Intercom, Ops Tools Wolt, Converse Wolt, Ravelin, Riskified
- Research and Planning: Identifying problems, gathering information, developing evaluations, calculating results, planning and executing goals
- Project management: strategic planning, project lifecycle management, forecasting, performance tracking, and budgeting
- Financial Management: database management, MS Excel, Procurement (1C), Budgeting Accounting: SAP, ERP systems, Cost and trend analysis, GAAP and FASB knowledge
- Productivity Software: Microsoft Office Suite, Google Drive, Conference calling software (Google Meets, Zoom, Skype, etc), Evernote, Pages, Prezi IOS and Windows operation systems
- Strong Analytical and Problem-Solving Skills
Languages
Russian
Native language
English
Proficient
C2
French
Advanced
C1
Swedish
Elementary
A2
Finnish
Beginner
A1
Timeline
SITUATION MONITORING SPECIALIST
WOLT
01.2023 - Current
PEOPLE FORUM REPRESENTATIVE
WOLT
10.2022 - Current
SUPPORT ASSOCIATE
WOLT
01.2022 - 01.2023
EVENT & OPERATIONS MANAGER
Unfair Advantages LTD Oy
09.2021 - 12.2021
PROJECT MANAGER / CONSULTANT
ZAO ILABOR
04.2019 - 01.2020
BBA - BUSINESS ADMINISTRATION
Haaga-Helia University of Applied Science
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