Viet Hoang
Helsinki
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
5
5
years of professional experience
Work History
Waiter, Storage Clerk, Cashier
Pocha Korean Street Dining Restaurant
08.2023 - 12.2023
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Private Home Tutor
Self-employeed
03.2021 - 06.2021
- Improved student comprehension by utilizing tailored teaching methods for individual learning styles.
- Enhanced student engagement with interactive and hands-on activities, boosting overall class participation.
- Contributed to higher test scores by implementing effective study strategies and providing timely feedback on assignments.
- Collaborated with parents to address specific needs and goals for their children''s academic progress.
Waiter
Hai Hotpot
04.2019 - 08.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
BBA - International Business
Karelia University O Applied Sciences
Joensuu, Finland12.2024
Skills
- Food Inspection
- Guest Relations Management
- Order Management
- Food Spoilage Prevention
- Food Safety Understanding
- Online Tutoring
- Collaborative Learning
- Fluent in [English]
Basketball
I enjoy playing and watching basketball games.
Languages
Vietnamese
Native language
English
Proficient
C2
Timeline
Waiter, Storage Clerk, Cashier
Pocha Korean Street Dining Restaurant
08.2023 - 12.2023
Private Home Tutor
Self-employeed
03.2021 - 06.2021
Waiter
Hai Hotpot
04.2019 - 08.2019
BBA - International Business
Karelia University O Applied Sciences
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