Vilena Podhorna

Quality Department Specialist

Savonlinna

Summary

As a customer service specialist, I have wide experience in the e-commerce industry. Proven to be a reliable team player with an open, positive demeanor. Always focused on the best possible solution for the client and a steady increase in the company's success.
In the same company for 4 years held the quality control inspector position where proved myself to be a highly-skilled contractor with a good command of documentation, reporting, and compliance standards. Meticulous and methodical professional with a deep understanding of manufacturing and production operations.
For almost six years as a purchasing manager in the heavy industry, I helped the company meet its order fulfillment commitments through strong supplier partnerships and optimized ordering processes. Was skilled at conducting a detailed analysis of supplier selection, sourcing, and cost estimation to formulate the best overall strategy for long-term benefits. Also managed the procurement budget to determine contract feasibility and savings goals.

Overview

years of professional experience

Work History

Customer Service Specialist

vidaXL

remote

03.2022 - 12.2022

Handled tickets with customer queries passed on by front-line colleagues;
Clarified customer issues and Investigated customer complaints to determined root cause of problems to resolve with benefit for the company and the customer
Identified bottlenecks and areas for improvement.
Offered advice and assistance to customers, paying attention to special needs or wants.

Quality Control Inspector

vidaXL

02.2018 - 03.2022

Completed precise measurements using special tools.
Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Sampled products to verify compliance with standards
Repaired faults, reassembled products, and completed additional tests.
Trained other workers in inspection and testing procedures.
Evaluated components and final products against quality standards and manufacturing specifications.
Examined products for imperfections and defects.
Weighed products prior to shipment to confirm accuracy.
Investigated customer complaints to take necessary corrective actions.
Collaborated with production staff to establish and meet quality standards
Updated quality control records and reports.

Procurement Manager

LLC "SIC Valsa GTV"

09.2012 - 02.2018

Implemented procurement policies and procedures to enhance compliance with Quality Standards and company requirements.
Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
Established and maintained accurate records of purchases, pricing, and payment terms.
Monitored and managed procurement budget to control costs.
Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
Generated reports on purchasing activities to support management decisions.
Conducted spend analysis to identify cost-saving opportunities.

Education

Master's Degree - Department of Economics And Finance

National Academy of Statistics, Accounting Audit, Kyiv, Ukraine

02.2007

Skills

Managing Multiple Tasks
Calendaring
Warehousing Functions
CRM Software
Quality Control
Defect Recording

Quality Standards Adherence
Inspection and Examination
Manufacturing Enhancement
Packaging and Shipping Support
Document Quality
ISO Quality Standards

Timeline

Customer Service Specialist - vidaXL

03.2022 - 12.2022

Quality Control Inspector - vidaXL

02.2018 - 03.2022

Procurement Manager - LLC "SIC Valsa GTV"