Vindya Vincent
Tampere
Summary
Dynamic professional known for exceptional customer service, compliance, and relationship management skills. Proven ability to achieve top sales rankings while consistently exceeding satisfaction benchmarks. Committed to people development and implementing sustainable business practices to foster growth and innovation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant Crew Member
McDonald`s Restaurant
Lahdesjäärvi
05.2024 - Current
- Delivered products efficiently while maintaining quality standards.
- Consistently met customer satisfaction standards.
- Excelled in collaborative efforts.
- Adhered to established restaurant standards and protocols.
Program Co-Ordinator
Smyrna Ministries Sri Lanka
01.2016 - 01.2023
- Coordinated and implemented events, activities, and workshops for diverse age groups.
- Uncovered opportunities to enhance productivity and performance.
- Mentored teachers to enhance leadership skills.
Deputy Manager Quality
WNS Global Services Sri Lanka
02.2014 - 10.2016
- Performed regular quality evaluations achieving error-free outcomes.
- Monitored and trained process owners to ensure departmental compliance with ISO 9001:2008.
- Coordinated audit-related activities and feedback exchange with relevant stakeholders through different communication channels.
Correspondent Quality Specialist / Auditor
Pennymac USA
California
01.2012 - 12.2013
- Validated financial documentation to maintain credibility.
- Regularly recognized among leading auditors, maintaining flawless audit records.
- Conducted comprehensive quality checks on loan files.
- Recognized early warning signs in loan documentation to mitigate losses.
- Selected for underwriter training within the first year due to exceptional performance.
Personal & Business Banker
JP Morgan Chase Bank
California
01.2010 - 01.2012
- Surpassed customer satisfaction benchmarks, measured using branch and individual scoring systems.
- Successfully optimized branch sales resulting in district-wide top ranking.
- Achieved 100% satisfaction ratings consistently in customer surveys.
Marketing/Administration Executive
Atlas Group Travel
South Wales
01.2006 - 01.2009
- Coordinated and executed administrative responsibilities for the sales group.
- Contributed to the design and development of promotional materials.
- Planned and executed travel itineraries for sports events worldwide.
- Responded to customer queries via email and phone.
- Achieved high sales results on exclusive tours with minimal cancellations through superior client relations.
Education
Bachelor`s - International Business Human Resource Major
Haaga Helia UAS
true12-2025
Masters In Business Administration - Finance concentration
University of South Wales
UK01.2010
Skills
- Effective Communication
- Collaborative Team Player
- Critical Thinking Skills
- Relationship Building
- Effective Time Management
- Project Execution
- Customer Service Expertise
- Task Prioritization Skills
- Risk Assessment
- ISO 9001:2008 Quality Management
- Proficient in Artificial Intelligence
- Microsoft Office Proficiency
- Knowledgeable in SAP HR Applications
- Basic Knowledge of Scrum Framework
Certification
- Certified Professional Life Coach (ICF)
- CIM (Professional Certificate In Marketing)
Affiliations
- A former national Tai Chi champion (martial arts)
Accomplishments
- Lead the sales team for a sustainability event (Eco Koski) conducted by HAME University of Applied Sciences in 2023
- Well-Being Tutor HAME UAS, Valkeakoski (January 2024 to August 2024)
References
References available upon request.
Timeline
Restaurant Crew Member
McDonald`s Restaurant
05.2024 - Current
Program Co-Ordinator
Smyrna Ministries Sri Lanka
01.2016 - 01.2023
Deputy Manager Quality
WNS Global Services Sri Lanka
02.2014 - 10.2016
Correspondent Quality Specialist / Auditor
Pennymac USA
01.2012 - 12.2013
Personal & Business Banker
JP Morgan Chase Bank
01.2010 - 01.2012
Marketing/Administration Executive
Atlas Group Travel
01.2006 - 01.2009
Bachelor`s - International Business Human Resource Major
Haaga Helia UAS
Masters In Business Administration - Finance concentration
University of South Wales
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