Vivian Wowk-Louhivuori

Role as Purchaser: Research vendors and request quotations in project based purchases. Order management, deal with complaints and product returns, update/upkeep the internal data base, invoice matching/approval. Monitor and coordinate inventory. Provide support to Sales/After Sales team

Role as Quality Manager: Keep the IMS system according to the ISO 9001 and 14001 standards. Coordinate quarterly a Quality, Environment and Safety meeting with the board management to discuss relevant subjects. Conduct internal audits and give support with external audits. Handle deviations and support production as well as management with practical measures and development proposals.

• Support the Purchasing Manager with request for quotations (RFQ), order input and tracking, preparing cost analysis reports, handle complaints and product returns, inventory coordination, update the internal database, monitor the progress of projects and purchase material according to the schedule, research potential vendors. Support the sales team in new tenders.

• Travel and congress arrangements, sales support, customer order management and customer service.

• Digital services, digital archive, webpage update/feed, CRM feed and management, travel and congress arrangements.

• Maintenance cleaning services at Borealis Polymers facilities (Kilpilahti refinery).

• Responsible for giving support to customers of ExxonMobil Chemical in the USA
• Key interface with the customers, responsible for managing customer relationship, orders, general inquiries and complaints related to order-to-cash process
• Key responsibilities: process customer orders in the system and proactively monitor their status; provide product availability information; cooperate with Sales, Supply Chain, Hauliers to ensure that orders will be delivered on time; receive the customer feedback and coordinate the resolution in a timely manner; handle any general customer inquiries related to order-to-cash process
• Key achievement: reduced delivery failures and complaints of key customer.