Summary
Overview
Work history
Education
Skills
Soft Skills
Languages
Timeline
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Vladans Marcenko

Vladans Marcenko

Helsinki,Finland

Summary

IT Service Management & Process Automation Specialist (Junior)


Motivated and hands-on IT student with practical experience in workflow automation, IT service management, and CRM systems. Successfully applied automation solutions to streamline business operations, reducing manual work and improving efficiency. Looking for roles in IT Service Management, Process Automation, or Technical Support to further develop my skills in problem-solving and technology integration.

Overview

10
10
years of professional experience

Work history

IT Service Management & Process Automation Intern

DeNi Service
Helsinki
10.2024 - 02.2025
  • Automated internal workflows using Zoho CRM, integrating multiple systems to streamline operations.
  • Developed API solutions, managed webhooks, and configured workflows using Deluge scripting.
  • Implemented an order management system that reduced manual data entry by 80%.
  • Collaborated with stakeholders to identify inefficiencies and propose automation solutions.

Content Quality Assurer

CCC
Riga
10.2018 - 01.2021
  • Screen, monitor, and approve content in compliance with the platform guidelines
  • Cultivation a strong community around the brand, raise social and cultural awareness

Airport Ticket Office Agent & Sales and Service Advisor

Airbaltic
Riga
03.2018 - 10.2018
  • Make, handle and process reservation following ticketing rules and procedures;
  • Issue documents;
  • Manage customer inquiries

Travel agent

International Travel Network
Riga
10.2016 - 11.2017
  • Travel expertise, organising leisure and business trips for United Kingdom's citizens;
  • Sabre GDS

Hotel Operations Agent

Hotelbeds Group
Palma de Mallorca
03.2015 - 08.2015
  • Reviewing incidents in existing bookings due to availability;
  • Investigating each incident;
  • Negotiating with supplier specific conditions for accommodation

Education

Business Information Technology - Computer Science

Haaga-Helia UAS
Helsinki
2021 -

Bachelor of Business Administration - Hospitality Management

Haaga-Helia UAS
Porvoo
2012 - 2015

General upper secondary education -

Riga Classical Gymnasium
2000 - 2012

Skills

  • Workflow Automation & Process Optimization
  • IT Service Management (ITSM)
  • CRM Systems (Zoho CRM, Zendesk)
  • API Integration

Soft Skills

  • Problem Solving & Troubleshooting
  • Strong Organizational Skills
  • Punctuality & Reliability
  • Effective Communication & Collaboration

Languages

English
Fluent
Latvian
Advanced
Finnish
Elementary
Russian
Native

Timeline

IT Service Management & Process Automation Intern

DeNi Service
10.2024 - 02.2025

Content Quality Assurer

CCC
10.2018 - 01.2021

Airport Ticket Office Agent & Sales and Service Advisor

Airbaltic
03.2018 - 10.2018

Travel agent

International Travel Network
10.2016 - 11.2017

Hotel Operations Agent

Hotelbeds Group
03.2015 - 08.2015

Business Information Technology - Computer Science

Haaga-Helia UAS
2021 -

Bachelor of Business Administration - Hospitality Management

Haaga-Helia UAS
2012 - 2015

General upper secondary education -

Riga Classical Gymnasium
2000 - 2012

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Vladans Marcenko