Vladyslav Papash
Karstula
Summary
Dynamic professional with a proven track record in customer support and technical communication, notably at Weblium. Excelled in enhancing customer satisfaction and translating complex documents, leveraging skills in CRM systems and effective problem-solving. Achieved significant quality control improvements, demonstrating a keen ability to manage sensitive client relations and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Weblium
Karstula
05.2022 - Current
- Providing high-class customer support for clients regarding the website creation process via chat and emails.
- Ensuring quality control of the company's Help Center.
- Creating specific-themed articles using Confluence for new employees regarding internal company workflows.
Customer Support Manager(Online Trading Industry, Forex)
MaxiGroup International
Kyiv
04.2021 - 02.2022
- Conducting day-to-day help with a huge variety of requests from customers regarding technical issues via phone and email.
- Providing coherent training about trading in the stock market and how to operate the trading platform.
- Managing a small team of customer support managers for the English desk.
Customer Support Manager (Sports Betting Industry)
СаппортЛаб
Kyiv
10.2020 - 11.2020
- Handling complex and sensitive client relations, and quality control issues, to minimize the negative impact on customer support experience.
- Responding to all inquiries and requests in a timely manner.
- Maintaining operational efficiency through following proper office protocols.
Assistant of a Technical Supervision Engineer
DIAGNOSTIKA-2016
Kyiv
01.2018 - 05.2020
- Successful translation of weekly and monthly reports from Russian to English.
- Conversion of information on company's website from Ukrainian and Russian into English.
- The carrying out of various day-to-day orders from the technical supervision engineer.
Education
Associate of General Studies - Finnish Language And Society
Evankelinen Opisto
Karstula08-2026
Masters Degree - Civil Engineering
National University of Construction And Architecture
Kyiv, Ukraine01.2021
Some College (No Degree) - General English Course
British Council
Kyiv, Ukraine08-2020
Skills
Hard skills:
- Word ( Google Docs)
- Excel ( Google Sheets)
- AutoCAD (civil design software)
- XCritical (trading software)
- CRM software
- Jira (quality assurance software)
- Confluence
Soft skills:
- Customer service excellence
- Complaint handling
- Problem-solving
- Live chat support
- Email management
- Call centre experience
- Conflict resolution
Languages
Ukrainian
First Language
Russian
Proficient (C2)
C2
English
Advanced (C1)
C1
Finnish
Beginner (A1)
A1
Accomplishments
- Gained experience in working as a Team Leader of a customer support team for half a year.
- Demonstrated a proven track record in working as a mentor for new employees.
Hobbies and Interests
- Teaching English to adults in a range of levels.
- Watching films and cartoons in English.
- Playing video games, mostly strategies.
Certification
- FRC First Aid EA1
References
References available upon request.
Timeline
Customer Support Specialist
Weblium
05.2022 - Current
Customer Support Manager(Online Trading Industry, Forex)
MaxiGroup International
04.2021 - 02.2022
Customer Support Manager (Sports Betting Industry)
СаппортЛаб
10.2020 - 11.2020
Assistant of a Technical Supervision Engineer
DIAGNOSTIKA-2016
01.2018 - 05.2020
Associate of General Studies - Finnish Language And Society
Evankelinen Opisto
Masters Degree - Civil Engineering
National University of Construction And Architecture
Some College (No Degree) - General English Course
British Council
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