Yaswanthi Nallagulla
Tampere
Summary
Detail-oriented and proactive intern with experience in working on a recruitment-based application
Professional Experience: Intern
February 2023 - Present
- Worked on a recruitment-based application, focusing on onboarding new customers.
- Addressed customer queries and provided timely resolutions.
- Managed tickets created in Zendesk, ensuring efficient ticket resolution.
- Edited and created forms using Javascript to enhance application functionality.
- Tested forms in the demo environment and updated them in the production application.
- Collaborated with the R&D team to implement new features and enhancements.
- Utilized Mailjet and Sendgrid domain applications for email communications.
- Created comprehensive documentation for changes moved to the production environment.
- Actively participated in daily scrum calls and weekly/monthly team meetings.
Overview
7
7
years of professional experience
Work History
Customer Success and Support Trainee
TalentAdore
02.2023 - Current
- Trained in Customer onboarding to the Applications used in our environment
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Handled customer inquiries and suggestions courteously and professionally.
Internship Student
Nauha
06.2022 - 07.2022
- I have done my internship from Intercultural meeting place, MukanaInteracting with various age groups who are from many parts of the world and assisting them and communicating in Finnish languageWorked in kitchen including cookingOrganization of things in workplaceCleaning and other general works
Content Editor and Proof Reading
MPS limited
01.2019 - 08.2019
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.Oversaw editorial calendars and content schedules to deliver production results and relevant information on time.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.Worked on test scripts to view errors in proof before it reaches to final stage of submission.
Accountant|, 03/2016 - 11/2018
Sri Harsha PG college
03.2016 - 11.2018
- Balanced reports to submit for approval and verification.Reviewed general ledger entries and assessed accuracy.Quickly and accurately processed payments, credits and other transactions.Created spreadsheets using Microsoft Excel for daily, weekly and monthly reportingProved successful working within tight deadlines and fast-paced atmosphere
Education
Bachelor of Technology - Computer Science And Engineering
Malineni Lakshmaiah Women's Engineering College
Integration Training - Finnish Language
Takk
Skills
- JavaScript:
Creating and modifying forms based on customer requirements - Zendesk:
Proficient in using Zendesk ticketing tool for efficient ticket management and resolution - Planning and Coordination (Planhat):
Maintaining and onboarding customer data to the application using Planhat for effective planning and coordination - Atlassian JIRA:
Utilizing Atlassian JIRA for project updates, task management, and collaboration - Bitbucket:
Maintaining and merging forms after testing using Bitbucket for version control and code management
- Visual Studio Code (VSCode):
Creating and maintaining JSON forms using VSCode, a versatile code editor - Utilized Mailjet and Sendgrid domain applications for email communications
- Microsoft Tools: Proficient in utilizing various Microsoft Tools
- Selenium (Core Java Automation Frameworks )
- RDBMS concepts
Timeline
Customer Success and Support Trainee
TalentAdore
02.2023 - Current
Internship Student
Nauha
06.2022 - 07.2022
Content Editor and Proof Reading
MPS limited
01.2019 - 08.2019
Accountant|, 03/2016 - 11/2018
Sri Harsha PG college
03.2016 - 11.2018
Bachelor of Technology - Computer Science And Engineering
Malineni Lakshmaiah Women's Engineering College
Integration Training - Finnish Language
Takk
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