Yen Hoang
Espoo
Summary
Professional customer service employing exceptional rapport and relationship-building abilities to cultivate lasting and positive relations among clients, staff, and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.
Overview
6
6
years of professional experience
Work History
Waitress Customer Service
Kung Food Panda
Espoo
03.2023 - 01.2024
- Supervising employees during day-to-day tasks, providing customer support in escalated situations, and managing the overall workflow of a workplace.
- Keep detailed reports, invoices, and records of daily, weekly, and monthly costs and revenues.
- Control stock in the premises for the whole day serving.
- Maintained a positive, professional working environment to optimize staff and customer satisfaction.
Receptionist
Iris Hotel
Ha Long
02.2018 - 08.2018
- Handled incoming telephone calls, taking accurate messages and relaying them to personnel to support
timely communication. - Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.
- Coordinated complex schedules for training events and recruitment fairs.
Education
Bachelor of Science - Business Administration, SAP ERP
Centria University of Applied Sciences
Kokkola, Finland10-2021
Skills
- Proactive problem-solving
- Detail-orientated
- Document control
- Multitasking ability
- Microsoft Office proficiency
- Friendly customer service
- Supply Restocking
- Business operations understanding
Timeline
Waitress Customer Service
Kung Food Panda
03.2023 - 01.2024
Receptionist
Iris Hotel
02.2018 - 08.2018
Bachelor of Science - Business Administration, SAP ERP
Centria University of Applied Sciences
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