Yichen Lu
Espoo
Summary
Result-driven operations professional with over 5 years of cross-functional experience in HR, process optimization, and guest/employee advocacy. Combining an M.S. in Hospitality Business Management with a strong customer-service mindset, possesses exceptional interpersonal skills and hands-on expertise in improving operational efficiency, resolving conflicts, and elevating service standards. Ability to anticipate needs, refine systems, and foster seamless experiences for both teams and customers sets apart. Currently freelancing as an HR consultant for clients in the hospitality industry, dedicated to delivering impactful solutions that drive success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HR Consultant
Freelance
09.2022 - Current
- Support full-range of HR operations for clients in Retail & Hospitality Industries:
- Establish best HR practices to comply with legislation and collective agreement
- Tailored training sessions for employees and management
- Payroll management
- Coordination and communication with various stake-holders
HR Manager
Spartao Oy(Itsudemo Sushi)
03.2020 - 06.2021
- Oversaw all HR operations and directives for 400+ employees with diverse background in Finland and Estonia
- Led HRIM system integration and implementations (MaraPlanPro, Sympa HR & Mepco)
- Supervised the company policy development and revision, aligning with labor laws and collective agreement
- Educated and assisted senior management on issues regarding employee relation, conflict resolution and corrective performance actions
- Led the full recruitment cycle and talent engagement program
- Payroll and benefit management
- Supported cross-functional projects
Office Manager
OnePlus
04.2019 - 03.2020
- Acted as primary contact for employee support, ensuring smooth daily office operations.
- Assisted with full recruitment cycle, benefit program and other HR tasks for offices across Nordics
- Organized team building activities and coordinated in projects and events such as new product launch
- Developed and constantly improved local practices, processes and internal policies to align with EU HQ and Global HQ
- Improve the HRIS workflows (HiBob)
- Maintained effective organizational communication within the Nordic team
- Budgeting and expense reports admin for Finland office
- Owned the planning and distribution of marketing assets for the Nordic teams
Sales And Marketing Specialist
Nordic Life Oy
09.2018 - 03.2019
- Managed online shop logistics and customer care
- Planed and executed online marketing campaigns
- Maintained good business relationships with main suppliers
Revenue Management Intern
Marriott Suzhou Hotel
01.2012 - 05.2012
- Monitored daily performance data feed
- Analyzed market data to optimize pricing strategies (5 Marriott hotels in the sector)
- Support cross-departmental projects focused on enhancing guest satisfaction
Graduate Assistant
University of Delaware, Department of HRIM
09.2010 - 12.2011
- As a teaching assistant, performed course facilitation, including assignments preparation, grading work and overall communication
- Research work focusing on the latest trends in hospitality industry
Interpreter and General Assistant
Sandvik Mateterial Technology China
03.2009 - 08.2009
- Interpreter in daily meetings, production site and company labs
- Resolved cross-cultural workplace conflicts during daily operations, improving team cohesion.
- Assisted in localizing HR policies to align with regional labor laws and employee needs.
Education
Master of Science - MS - Hospitality Information Management
University of Delaware - Lerner College of Business And Economics
Newark, DE, USA05.2012
Bachelor's degree - International Economics & Trade
Jiangsu University
Jiangsu, China06.2009
Skills
- HR Operations
- Hospitality Operations & Guest Experience Optimization
- Cross-Functional Collaboration & Stakeholder Communication
- Process Improvement & SOP Development
- Problem-solving & Proactive approach
- Multicultural and Multilingual
Certification
Sympa HR Admin User
Reading, Hiking, Yoga & Combat
A passionate reader of non-fiction, with a strong interest in behavioral psychology, relationships, and personal development. Recent favorite: You Are The One by Kute Blackson.
An enthusiastic hiker who enjoys the mindful rhythm of movement and being present in nature.
I also maintain an active lifestyle with 4–5 workouts every week. I practice yoga and BodyBalance to cultivate mindfulness and maintain balance in both body and mind, while BodyCombat remains my all-time favorite for an energy boost or just to blow off some steam.
Languages
Chinese (Mandarin)
Native language
English
Proficient
C2
Finnish
Elementary
A2
Timeline
HR Consultant
Freelance
09.2022 - Current
HR Manager
Spartao Oy(Itsudemo Sushi)
03.2020 - 06.2021
Office Manager
OnePlus
04.2019 - 03.2020
Sales And Marketing Specialist
Nordic Life Oy
09.2018 - 03.2019
Revenue Management Intern
Marriott Suzhou Hotel
01.2012 - 05.2012
Graduate Assistant
University of Delaware, Department of HRIM
09.2010 - 12.2011
Interpreter and General Assistant
Sandvik Mateterial Technology China
03.2009 - 08.2009
Master of Science - MS - Hospitality Information Management
University of Delaware - Lerner College of Business And Economics
Bachelor's degree - International Economics & Trade
Jiangsu University
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