Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Yvonne Afia Ocran

Helsinki

Summary

I am a highly-motivated worker with desire to take on new challenges. I possess strong work ethic, adaptability and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills. I am a hardworking person with good customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Courier

Wolt
10.2019 - 01.2024


  • Delivered packages to customer doorsteps and business offices.
  • Managed delivery route for optimal use of time and fuel.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Tracked delivery status and updated customers for expected delivery time.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Verified package information to check for accuracy and completeness.
  • Drove safely at all times to avoid accidents and harm.

Assistant Housekeeping Manager

Rtk
03.2022 - 12.2023
  • Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
  • Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
  • Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
  • Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
  • Maintained high-quality service standards through regular communication with guests and other hotel departments.
  • Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
  • Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
  • Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
  • Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
  • Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Assisted in room cleaning when needed.

Package Handler

Bama Fresh Cuts Oy
08.2017 - 10.2019
  • Worked on a production line where I placed products (bagged salads and fruits) in containers like bags, boxes, or trays
  • I carried other tasks such as weighing products, sealing containers, using protective materials, keeping the work area clean, and reporting to supervisors
  • I also helped in assembling machinery at the packing area and the delivery of packed products on a pallet to the warehouse.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Operated equipment while observing standard safety procedures.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Followed safety regulations to maintain safe work environment.

Intern, Human Resources

Forewin Ghana Ltd
01.2018 - 04.2018


  • Updated company's internal database with new employee information like contact details and employment forms
  • Gathered payroll data like working hours, leaves and bank accounts, I also managed employee queries about benefits
  • Helped organize company events and career Seminars.
  • Prepared project presentations and reports to assist senior staff.
  • Assisted in developing integrated marketing strategies for small businesses.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Streamlined HR processes for increased efficiency, resulting in a more organized and effective department.
  • Supported the recruitment process by conducting initial applicant screenings and coordinating interviews.
  • Assisted with benefits administration to ensure accurate record-keeping and timely enrollment for new employees.
  • Developed strong relationships with team members, fostering a positive work culture and contributing to overall employee satisfaction.
  • Collaborated with management to identify and address workforce planning needs, facilitating organizational growth and development.
  • Assisted in developing materials for internal communications campaigns promoting HR initiatives or important updates within the organization.
  • Supported the development of employee training programs, ensuring content was relevant and engaging for participants.
  • Collaborated with payroll department to resolve any discrepancies or issues related to employee compensation, maintaining accuracy and timely payments.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Worked with HR team to coordinate company events.
  • Answered phone and performed clerical duties to assist human resources department.
  • Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
  • Updated and maintained employee records to respond quickly to requests for information.

Personal Assistant

Espoo Kaupunki, Ritva Alava
05.2015 - 08.2015


  • Located, checked in and pulled medical records for medical appointments
  • Kept organised documentation of prescription refill information for client
  • Oversaw the daily activities of client's household while they were traveling
  • Answered high volume of phone calls and email inquiries.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Facilitated transportation to and from appointments.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided emotional support and companionship to clients.
  • Helped client to maintain independence and quality of life.
  • Assisted with client’s daily activities by helping with bathing, grooming, dressing and meal preparation.
  • Encouraged client to take part in activities tailored to individual needs.
  • Preserved patient safety by following safety protocols.
  • Provided assistance with medication management.

Personal Assistant

LEENANKOTI
04.2015 - 05.2015
  • Assisted nurses and patients with their day to day activities such as taking strolls, engaging patients with basic physical activities and conversations as well as assisting with feeding, cleaning etc.
  • Provided assistance with medication management.
  • Encouraged clients to take part in activities tailored to individual needs.
  • Preserved patient safety by following safety protocols.
  • Monitored and reported any changes in clients' physical and mental health.
  • Assisted clients with physical therapy exercises.

Internal Audit

Forewin Ghana Ltd
08.2013 - 08.2014


  • Evaluated internal control and make recommendations on how to improve the organizational system
  • Identiflied shortfalls or gaps in companies processes
  • Encouraged good work ethics and helped identify improper conduct
  • Assured safeguards for both work colleagues and customers
  • Investigated fraud and delayed payment from customers
  • Communicated the findings and recommendations
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
  • Supported management decision making with accurate financial data analysis and insights from audit findings.
  • Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Identified opportunities for cost savings through careful review of expense reports, contracts, and invoices.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
  • Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.
  • Collaborated closely with external auditors, providing requested documentation promptly to facilitate smooth year-end audits.
  • Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Analyzed data and findings to prepare reports detailing financial information.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.
  • Consulted clients on internal control systems development and audit program improvements.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Tracked funds, prepared deposits and reconciled accounts.

Teaching Assistant

Kumasi Technical University
08.2012 - 07.2013
  • Improved overall class participation by implementing group activities and project-based learning.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
  • Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
  • Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Contributed to the development of new curriculum materials, enhancing the quality of instruction within the department.
  • Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
  • Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Completed daily reports on attendance and disciplinary performance.
  • Taught courses under guidance of senior instructors.

Private Tutor

Private
09.2008 - 12.2009
  • Tutored Kindergarten and primary students after school, assisted with their homework and found interesting ways to engage them in studying after school hours at home.
  • Developed individualized lesson plans tailored to each student''s unique learning needs and goals.
  • Collaborated with parents to discuss student progress, addressing any concerns or areas requiring additional support.
  • Built strong rapport with students through active listening, empathy, and genuine interest in their success.
  • Stayed updated on curriculum changes and academic standards to continuously deliver high-quality tutoring services in line with current requirements.
  • Used flashcards and other techniques to test and improve memory through practiced information retrieval.
  • Provided homework assistance using specific curriculum and materials.
  • Monitored student progress and provided feedback and support.
  • Assisted students in developing study skills and strategies.
  • Developed methods to motivate and engage students in learning.

Education

Bachelor Of Administrative Studies - International Business & Logistics, Entrepreneurship and Finance

Helsinki Metropolia UAS,
Helsinki
05.2018

Diploma - Entrepreneurship And Finance

Kumasi Technical University
Ghana
01.2012

High School - Visual Arts

St. Monica’s Senior High School
Ghana
08.2008

Skills

  • Employee evaluations
  • Training and mentoring
  • Performance improvements
  • Team Building
  • Cleaning and sanitation
  • Inventory replenishment
  • Employee scheduling
  • Materials requisition
  • Preventive Maintenance
  • Budget administration
  • Care of Fine Arts
  • Inter-department collaboration
  • Customer Service
  • Time Management
  • Guest Service and Support
  • Service Oriented
  • Quality Assurance and Control
  • Microsoft Office

Additional Information

  • Finnish , Driver’s license Finnish Driver’s license B

Languages

English
Bilingual or Proficient (C2)
Finnish
Beginner (A1)
French
Beginner
A1

Timeline

Assistant Housekeeping Manager

Rtk
03.2022 - 12.2023

Courier

Wolt
10.2019 - 01.2024

Intern, Human Resources

Forewin Ghana Ltd
01.2018 - 04.2018

Package Handler

Bama Fresh Cuts Oy
08.2017 - 10.2019

Personal Assistant

Espoo Kaupunki, Ritva Alava
05.2015 - 08.2015

Personal Assistant

LEENANKOTI
04.2015 - 05.2015

Internal Audit

Forewin Ghana Ltd
08.2013 - 08.2014

Teaching Assistant

Kumasi Technical University
08.2012 - 07.2013

Private Tutor

Private
09.2008 - 12.2009

Bachelor Of Administrative Studies - International Business & Logistics, Entrepreneurship and Finance

Helsinki Metropolia UAS,

Diploma - Entrepreneurship And Finance

Kumasi Technical University

High School - Visual Arts

St. Monica’s Senior High School

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Yvonne Afia Ocran