Zahidul Islam Limon

• Backlog and Task Prioritization: Managed product backlogs, ensuring the highest-priority tasks aligned with business and technology goals, focusing on smooth implementations and strategic product launches. Successfully coordinated the launch of high-impact products, such as the 'Education Fee' service and the 'Validated Fees Collection Platform (VFCP)', while balancing deadlines and stakeholder requirements.
• Collaboration Across Teams: Collaborated with cross-functional teams, including Business Analysts, IT developers, and external stakeholders, to align product vision, requirements, and deployment timelines. Partnered with multiple teams to ensure compliance with legal and financial standards in launching products for mass adoption.
• SAFe and Agile Methodologies: Applied Agile methodologies, including SAFe and Scrum, to lead the end-to-end development and deployment processes, from sprint planning and prioritization to feedback and iteration. Enhanced project efficiency by streamlining communication among Product, Development, and QA teams to meet deadlines and improve product quality.
• Roadmap and Vision Development: Developed and executed strategic roadmaps for new and existing products. Contributed to the integration of additional services and functionalities that expanded the product domain, including new market segments like E-Learning and Quiz functionalities.
• Legal and Financial Understanding: Demonstrated awareness of financial implications and legal requirements while overseeing feature integrations and product updates, ensuring compliance for products like VFCP, serving a range of institutional clients.

• Cross-functional Team Coordination: Supported cross functional teams during system upgrades and during project release in development, testing and operations teams.
• Release Management: Directly involved in organizing product rollouts, conducted User Acceptance Testing (UAT) in order to achieve effective implementation of new enhancements and fixes.
• Customer Interaction: Reviewed product with internal and external stakeholders to find solutions to problems and enhance product performance according to clients’ requirements.

• Developed quality assurance policies and standards.
• Documented audits, complaints, and corrective actions.
• Evaluated KPIs and assisted with regulatory reporting.
• Resolved customer queries and managed the customer database.
• Prepared management reports to enhance operational efficiency.

• Addressed customer inquiries, complaints, and fraud concerns via calls, SMS, and

email.

• Ensured accurate updates in the customer database.

• Maintained adherence to established procedures.