Zainab Kanu
Helsinki
Summary
Adept at navigating high-pressure environments, I elevated service standards at Amarande Hotel Cyprus through exceptional multitasking and customer service skills. Specializing in hospitality service expertise and complaint resolution, I consistently ensured a welcoming dining experience, demonstrating a keen ability to improve performance and guest satisfaction.
Overview
2
2
years of professional experience
Work History
Waitress
Amarande Hotel Cyprus
Cyprus
03.2022 - 10.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Under Graduate - High School
Spring House Oy
Finland Helsinki 06.2024
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
Cleanliness
Order Taking
Safe Food Handling
Hospitality service expertise
Handling Complaints
Menu Recommendations
Service prioritization
Food Running
Table Setting
Order Accuracy
Complaint resolution
Performance Improvement
Menu presentation
Languages
Finnish
Elementary (A2)
English
Advanced (C1)
Timeline
Waitress
Amarande Hotel Cyprus
03.2022 - 10.2023
Under Graduate - High School
Spring House Oy