CLAUDINE CHI VÄLIHEIKKI
Espoo
Summary
A cybersecurity enthusiast with background in organizational leadership, coupled with certifications in cybersecurity and a passion for operational excellence. Extensive knowledge of main topics in cybersecurity including security principles, business continuity and disaster recovery including incidence response, access control concepts, network security and security operations. Volunteering with Women4cybersecurity Finland and InterPro Finland underscores my commitment to continuous learning and professional development within the field of cybersecurity. Results-driven professional equipped with robust analytical skills and comprehensive understanding of security regulations and compliance. Expertise in identifying inefficiencies, ensuring accurate reporting, and enhancing internal controls. Dependable team player with strong focus on collaboration, adaptability, and achieving targets in dynamic environment.
Overview
14
14
years of professional experience
Work History
Teacher Team Leader
Pilke Oy
08.2024 - Current
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Conducted regular reviews of operations and identified areas for improvement.
Volunteer
Women For CyberSecurity Finland
01.2024 - Current
- Supporting engaging, fun, and smooth-running events by helping with organization and planning.
- Use strong interpersonal communication skills to convey information to others.
- Assisting with events and programs.
- Leading and supporting the event team.
Administrative Leader
Espoo English Playschool
08.2022 - 05.2023
- Ensured the privacy of sensitive information for families and staffs.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Conducted risk assessments to determine areas requiring increased focus.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Enhanced effectiveness of internal audit function through strategic planning and goal setting.
- Prepared working papers, reports and supporting documentation for general operations
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered reports to various departments.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
Team Leader and Administrative Assistant
PILKE OY
01.2011 - 05.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Foundation of Cybersecurity
Google Cyber Security Certification Course
Cousera01-2025
ISO 27001:2013-Compliant Cybersecurity:Annex A Co
LinkedIn Learning
01-2024
Project Management Foundations
LinkedIn
01-2024
Cloud Service Expert
University of Jyvaskyla
Open Univversity01-2024
The Complete Certification Course in Cybersecurity
Udemy
01-2023
Master of Arts - Education Administration
University of Jyvaskyla
Finland01-2011
Skills
- IT security concepts
- Foundation of leadership skills
- Project management
- Analytical
- Excellent communication
- Proactive
- Attention to detail
- Team collaboration
- Audit reporting
- Decision-making
- Bookkeeping
- Report creation
- Risk mitigation strategies
Timeline
Teacher Team Leader
Pilke Oy
08.2024 - Current
Volunteer
Women For CyberSecurity Finland
01.2024 - Current
Administrative Leader
Espoo English Playschool
08.2022 - 05.2023
Team Leader and Administrative Assistant
PILKE OY
01.2011 - 05.2022
Foundation of Cybersecurity
Google Cyber Security Certification Course
ISO 27001:2013-Compliant Cybersecurity:Annex A Co
LinkedIn Learning
Project Management Foundations
LinkedIn
Cloud Service Expert
University of Jyvaskyla
The Complete Certification Course in Cybersecurity
Udemy
Master of Arts - Education Administration
University of Jyvaskyla
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