Illia Udovichenko
Helsinki
Summary
Proactive Ice Cream Seller, Food Deliverer, and Sales Assistant with a record of exceptional customer service and professionalism under pressure. Skilled in customer engagement, analytical thinking, and decision-making, offering detailed product knowledge and prompt issue resolution. Reliable team player with a focus on advancing career opportunities.
Overview
2
2
years of professional experience
Work History
Ice Cream Seller
GIOELIA
06.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Food Deliverer
Wolt
06.2023 - 09.2023
- Displayed professionalism under pressure by managing challenging situations calmly and effectively during busy periods or inclement weather conditions.
- Provided exceptional customer service through friendly demeanor and prompt resolution of any issues or concerns.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Sales Assistant
ATB
06.2022 - 08.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Information Technology
Metropolia University of Applied Sciences
HelsinkiInformation Technology
Czech Technical University in Prague
2025
Information Technology
Kharkiv National University of Radio Electronics
2022
High School Diploma -
Physical And Mathematical Lyceum Nº27
2021
Skills
- Customer Engagement
- Time Management
- Multitasking
- Analytical Thinking
- Decision-Making
- Reliability
Timeline
Ice Cream Seller
GIOELIA
06.2024 - 07.2024
Food Deliverer
Wolt
06.2023 - 09.2023
Sales Assistant
ATB
06.2022 - 08.2022
Information Technology
Metropolia University of Applied Sciences
Information Technology
Czech Technical University in Prague
Information Technology
Kharkiv National University of Radio Electronics
High School Diploma -
Physical And Mathematical Lyceum Nº27
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