Marfo Arthur
Helsinki,18
Summary
Dedicated Identity and Access Management consultant with over 6 years of experience in IT, specializing in Microfocus/Net IQ development. Expert in network design provisioning, Linux server installation, and cloud services, with a proven track record of enhancing security and efficiency in IT operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead IAM Consultant
Dzidzi Food Delivery Application, Startup Company
- Current
- Directed the IAM development project for Dzidzi focusing on securing OT architectures and integrating cybersecurity best practices, significantly enhancing operational resilience and security, ensuring robust user data protection and access control measures; collaborated with diverse teams to streamline IAM solutions, optimizing user experience and operational efficacy.
Junior IAM Consultant
Fujitsu GDC
12.2021 - 06.2022
- Managed cybersecurity operations, including risk assessments and the implementation of security policies and controls in alignment with industry standards, enhancing organizational security posture
- Orchestrated access request roles configuration for over 500 employees and external contractors, streamlining integration into Microsoft Active Directory groups, resulting in 40% faster onboarding process and enhanced data security measures
- Manage network servers and technology tools, Set up accounts and workstations with AD administrator
- Monitor performance and maintain systems according to requirements and Troubleshoot issues and outages
- Ensure security through access controls, backups, firewalls and Upgrading systems with new releases and models with software like SCCM
- Develop expertise to train staff on new technologies and documentation and build an internal wiki with technical documentation, manuals, and IT policies.
Service Desk Expert
KFC England and Ireland
01.2018 - 01.2020
- Provided technical support across email, phone, and chat
- Handled incident, service request, and change management activities
- Collaborated with Tier 3 Team for problem resolution
- Technical support to B2B customers
- Responding to incoming requests for IT support
- Investigating and resolving network, hardware and software issues with computers, POS, Credit card machines, KIOSK Units, Synchronization of KFC cooking fryers with a server and also perform technical maintenance and software installations and updates on POS
- I participated in the laboratory testing and implementation of the updated Linux compris OS designed to make the KFC POS devices work efficiently
- I obtained worker of the month awards due to my cooperation with customers and team members acknowledgments, this was only achieved because of my great team members’ immense participation and knowledge transfer
Service Desk Agent
Maersk Containers
01.2017 - 01.2018
- Offered technical support and maintained high levels of customer service
- Managed complex service issues and coordinated with external technical support
- To take ownership of user problems and be Proactive when dealing with user issues, log all calls on the call logging system and maintain full documentation using standardized ITIL processes
Education
Bachelor of Technology, IAM - Information Technology IAM
Business College Helsinki
Helsinki Finland 06-2022
Master of Technology, Information Technology - Information Technology
Clark University
Worcester, Massachusetts06-2017
Bachelor of Science - Agriculture Economics
University of Cape Coast
Cape Coast Ghana03-2011
Skills
- IAM/IDM Development: Microfocus/Net IQ, Gluu
- Programming: Python
- Cloud Services: Entra ID, AWS (Advanced, Certification in Progress), Network Design & Troubleshooting
- IT Project Management: ITIL, Agile/Scrum Methodologies, Risk & Budget Management, Stakeholder Communication
- Server Administration: Linux (Intermediate), Windows Servers (Advanced)
- Active Directory & Security: Active Directory installation and management of users onboarding and decommissioning
- Containerization: Kubernetes, Docker, Jenkins (Proficient)
- Web Development: HTML (Intermediate)
- Database Management: SQL, PostgreSQL, LDAP
- Virtualization (VMware, Hyper-V)
- Mobile device management: Microsoft autopilot for device management and Intune Setup new router security settings to reduce security flaws
Certification
- Azure DevOps Boards, Coursera
- Operating Systems and You, Coursera
- Computer Networking, Coursera
- Technical Support Fundamentals, Coursera
- Azure Virtual Networking, LinkedIn
- API Documentation (JSON/XML), LinkedIn
- Web Security (OAuth/OpenID Connect), LinkedIn
Professional Development
- AWS Certification Course (In Progress)
- Ongoing learning in HTML and Python to enhance web development and programming skills.
Personal Information
Title: IAM Consultant | Identity and Access Management Specialist
Languages
English
First Language
English
Proficient (C2)
C2
German
Beginner
A1
Finnish
Beginner
A1
Russian
Upper Intermediate (B2)
B2
Accomplishments
- Fujitsu worker of the month award
References
- Mäntykangas Ilpo, Cybersecurity Teacher/Instructor at Helsinki Business College Oy, +358400929747, Ilpo.Mantykangas@bc.fi, linkedin.com/in/ilpomantykangas
- Ruishalme Pirkka, Cyber Security Teacher/Instructor at Helsinki Business College Oy, +358447756357, Pirkka.Ruishalme@bc.fi
- Krzysztof Ksiezak, Service Desk Team Manager Fujitsu Poland GDC Services, Global Delivery, +4860512330
Timeline
Junior IAM Consultant
Fujitsu GDC
12.2021 - 06.2022
Service Desk Expert
KFC England and Ireland
01.2018 - 01.2020
Service Desk Agent
Maersk Containers
01.2017 - 01.2018
Lead IAM Consultant
Dzidzi Food Delivery Application, Startup Company
- Current
Bachelor of Technology, IAM - Information Technology IAM
Business College Helsinki
Master of Technology, Information Technology - Information Technology
Clark University
Bachelor of Science - Agriculture Economics
University of Cape Coast
- Azure DevOps Boards, Coursera
- Operating Systems and You, Coursera
- Computer Networking, Coursera
- Technical Support Fundamentals, Coursera
- Azure Virtual Networking, LinkedIn
- API Documentation (JSON/XML), LinkedIn
- Web Security (OAuth/OpenID Connect), LinkedIn
Similar Profiles
Anand Mohan YadavAnand Mohan Yadav
Personal Project at Food Delivery ApplicationPersonal Project at Food Delivery Application
ALEX K. WOOALEX K. WOO
Founder at Online Food Delivery StartupFounder at Online Food Delivery Startup
LAFIR AHAMEDLAFIR AHAMED
Rider Coordinator and Bike Maintenance at Al Ghawalt Limousine Service (Subcontract of Talabat food delivery companyRider Coordinator and Bike Maintenance at Al Ghawalt Limousine Service (Subcontract of Talabat food delivery company