Summary
Overview
Work History
Education
Skills
Timeline
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Maryam Agaiby

Maryam Agaiby

Cleaner
Espoo

Summary

Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs & have professional customer service skills

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Cleaner

Lassila & Tikanoja
Espoo
11.2022 - Current
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Worked alongside other cleaners to complete jobs
  • Used scrubbing machines to scrub floors.
  • Maintained cleanliness of shower room &restroom by washing down and properly sanitizing walls, floors and toilets.
  • Emptied trashcans and transported waste to collection areas.
  • Refill paper towels & refill toilet dispensers
  • Refill liquid soap in soap dispenser
  • Spray Chemical on floors &showers walls using pressure water pipes
  • Clean Sauna wood, floors and sauna glass door

Customer Service Representative

StarMaker Interactive
online
06.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
  • Generate sales leads., thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

KFC Team Worker

KFC Sello
Espoo
09.2022 - 11.2022
  • Preparing food items according to recipes and specifications provided by restaurant manager
  • Cleaning store and surrounding areas, including sweeping and mopping floors and cleaning bathrooms
  • Preparing ingredients and maintaining inventory of food items in kitchen area

Guest Relations Officer

The Panorama Bungalows Resort Hurghada
Hurghada
06.2017 - 09.2018
  • Greeted guests upon arrival and offered assistance.
  • Provided guest assistance and recommendations for tourist attractions.
  • Maintained consistent positive customer feedback.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Recommended hotel services or amenities that guest may find useful.
  • Address customer complaints and escalate to Guest Relations Manager when needed.
  • Ensure compliance with health and quality standards.
  • inspect room cleanliness and maintenance
  • Ensures proper use of inventory and supplies. Reports any missing, damaged or maintenance issues in rooms


Education

BBA - Bachelor Degree in Chinese Language

Faculty Of Al Alsun
Minya , Egypt
09.2015 - 06.2019

Skills

    Self-Motivated

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Timeline

Cleaner

Lassila & Tikanoja
11.2022 - Current

KFC Team Worker

KFC Sello
09.2022 - 11.2022

Customer Service Representative

StarMaker Interactive
06.2019 - Current

Guest Relations Officer

The Panorama Bungalows Resort Hurghada
06.2017 - 09.2018

BBA - Bachelor Degree in Chinese Language

Faculty Of Al Alsun
09.2015 - 06.2019

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