Miia Isosaari

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Managed and motivated employees to be productive and engaged in work.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Led sprint reviews and planning meetings to promote full team engagement.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.

I worked as a Scrum Master in Nordea Open Banking with globally distributed teams & multi cultural environment, creating APIs for PSD2 and beyond

I was part of an international world-class team within a SAFe Agile Release Train and work with great developers, testers and architects. I lead teams with a
can-do attitude and a positive mindset.
At my job as a Scrum Master at Nordea Open Banking PSD2 Regulatory and compliance, I saw that the world is changing fast – and my passion is driving and I wanted to be one step ahead of the curve. My Scrum Teams were providing solutions of tomorrow to our customers. I create an agile environment where we can experiment and grow together. Driving DevOps transformation

Customer & TPP authentication Team:
PSD2 Regulatory Technical Standards on Strong Customer Authentication (Identity and Access)

SME team: PSD2 & RTS compliance: Authentication, Account Initiation Services and Payment Initiation Services for Small and Medium-sized Enterprises

• Identified team weak points and implemented corrective actions to resolve concerns.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Trained employees on on SAFe framework and removed read tapes
• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Oversaw day-to-day activities of 21 employees in 2 team to establishment, fostering inspiring atmosphere to optimize employee experiences.
• Assisted with new hire processing and existing training programs.
• Supported office business development and customer service.

Worked in Data Engineering, that were responsible for supporting technology for regulatory, business and finance reporting and strategically delivering Nordea’s
next generation data services and data platform. I worked as a Scrum Master to new release train

• Organized and prioritized work to complete assignments in a timely, efficient manner.
• Preparing analysis and communication material for internal and external stakeholders.
• Running co-ordination and implementation of various initiatives within the unit.
• Supporting in administrative matters, preparations and follow up.
• Supporting in on-boarding of new employees.
• Facilitating and supporting management meetings by preparing the agendas and materials.
• Following up on management meetings and handling items dealt with.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.