Seemran Jahan Alif
Nurmes
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge Representative
Le Meridien Hotel
02.2023 - 12.2023
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Collaborated with team members to ensure consistent delivery of exceptional customer service.
- Monitored lobby appearance, keeping it clean and welcoming at all times.
- Assisted in organizing special events, resulting in memorable experiences for hotel patrons.
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Assisted guests with variety of services and local attraction information.
Team Leader - Project Management
Netstar
02.2022 - 12.2022
- Delivered successful projects by leading cross-functional teams and effectively managing resources.
- Streamlined project management processes for increased team efficiency and improved project outcomes.
- Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.
- Coordinated with stakeholders to identify project requirements, aligning goals and expectations for successful results.
Customer Service Operator
Food Panda
03.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Implemented feedback from management to continually refine customer service skills and techniques.
- Improved first call resolution rates by utilizing comprehensive product knowledge during interactions with customers.
- Boosted customer service satisfaction ratings through consistent quality control.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
Education
Vocational - Baker Confectioner, Food Production
Riveria Vocational
Nurmes, Finland03.2027
Skills
- Exceptional communication
- Basic accounting
- Tourism industry awareness
- Event Planning
- Social media networking
- Housekeeping
- Adaptability
- Team Collaboration
Certification
- Certified Customer Service Operator, Genex Infosys Limited - 2022
Writing poems and stories, Baking, Stitching and designing cloths.
Passionate about crafting words into captivating poems and stories, adept at stitching and designing garments with precision and creativity, and skilled in baking delectable cookies and cakes.
Languages
Bengali
Native language
English
Advanced
C1
Hindi
Elementary
A2
Urdu
Elementary
A2
Timeline
Concierge Representative
Le Meridien Hotel
02.2023 - 12.2023
Team Leader - Project Management
Netstar
02.2022 - 12.2022
Customer Service Operator
Food Panda
03.2021 - 02.2022
Vocational - Baker Confectioner, Food Production
Riveria Vocational
- Certified Customer Service Operator, Genex Infosys Limited - 2022
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