Hi, I’m
Subrata Mishra
Vantaa
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
With over 20 years of industry experience and expertise in quality engineering and project change management, I bring a wealth of knowledge to the field. My skills extend to project transformation, test management, and end-to-end application monitoring and logging in various environments. As a seasoned professional, I thrive in agile and DevOps models of delivery. As a dynamic director, I oversee every facet of production with strong project management and decision-making skills. My comprehensive understanding of quality-driven production writing, planning, and technical operations allows me to effectively coordinate production plans and allocate personnel resources to meet tight deadlines. I am a strong leader and problem-solver dedicated to streamlining operations, reducing costs, and promoting organizational efficiency. My independent decision-making skills and sound judgment positively impact company success. I am an encouraging manager and analytical problem-solver with talents for team building, leading, motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring abilities, and morale-building skills to enhance employee engagement and boost performance. Currently holding the position of director of QA for major clients in the financial sector. In this role, responsible for delivering over 30 parallel running projects with a team of 30+ QA professionals. Responsibilities include overseeing QA operations across deliveries and ensuring client timelines are met with high-quality standards. Prior to this engagement, served as the head of quality for Posti Global operations from a QA standpoint in Helsinki, Tampere, Riga, and Tallinn. In this role, set the QA strategy for over 40 different projects, handled hiring and mentoring processes, formulated budgets, and had direct reporting responsibility for the entire QA team. Additionally, built a global QA strategy through the Quality Center of Excellence to provide holistic quality assurance solutions at the company level.
Overview
11
years of professional experience
1
Certificate
Work History
Elisa Technologies
Leader Quality Engineering
06.2024 - Current
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
CGI
Director
03.2023 - 06.2024
Job overview
- At CGI working as director and look for Quality assurance for Various Banking clients
- Manage 15+ QA resources for Banking Clients.
- My work here includes consulting, making QA Strategies , formalize QA processes and establishing technical QA delivery pipeline
- I also mentor sr QA and Test managers and built in-house tools
- I take care of 36 parallel project in delivery from QA point of view.
- Drafted and distributed reports to assist board members with critical business decisions.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Reported issues to higher management with great detail.
Posti Oy
QA Lead/Head of QA
06.2019 - 03.2023
Job overview
- At QA leadership role for entire Posti Managing Nordic and Baltic Countries and business units for QA assignments and resource management
- Defining QA strategies , Define QA practices , Tooling Framework and process setup for each project
- Hiring and Appraisal management is part of role.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Conducted root cause analysis on recurring defects, implementing preventative measures to reduce future occurrences.
- Developed reusable test scripts for efficient execution across multiple platforms and environments.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Enhanced software quality by developing comprehensive test strategies and plans.
- Streamlined QA processes for improved efficiency, reducing project completion time.
- Led cross-functional teams to ensure seamless collaboration in achieving project goals.
- Identified critical defects through rigorous testing, resulting in more stable product release.
- Collaborated with development teams to resolve issues and implement improvements, elevating overall product quality.
- Implemented automation tools, increasing testing accuracy and reducing manual effort.
Nordea
Product Owner QA
11.2014 - 01.2019
Job overview
- Being Senior Team Lead , responsible for deriving use cases from BRD & FRD, NFR gathering, Test planning, Automate Business flows, Design Test Scenarios, Execute test, Monitor & Analyze test results to identify Bottlenecks
- Activity includes Performance Tests, Scalability tests, Compatibility & Reliability rests, Failover tests, Disaster recovery tests, End to End Backend Monitoring, Security Tests, Performance improvement suggestions, Bug reporting, Test completion report
- Coordinating and Weekly status update, well-versed in Agile methodologies
- Deployed for Ikea Sweden and Nordea Finland clients respectively during my tenure.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Conducted market research to identify new opportunities and target markets.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Enhanced product usability by conducting user research and incorporating feedback into development.
- Streamlined project management processes for improved efficiency and timely product delivery.
- Optimised product performance by identifying areas for improvement and implementing necessary changes.
- Reduced time-to-market by effectively coordinating resources, tasks, and timelines within team.
- Conducted data-driven analysis to measure product success metrics, informing future enhancements or adjustments.
- Championed user-centric design principles throughout development process to ensure exceptional user experiences.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
IKEA
QA Lead
01.2014 - 01.2016
Job overview
- Enhanced software quality by developing comprehensive test strategies and plans.
- Streamlined QA processes for improved efficiency, reducing project completion time.
- Led cross-functional teams to ensure seamless collaboration in achieving project goals.
- Implemented automation tools, increasing testing accuracy and reducing manual effort.
- Identified critical defects through rigorous testing, resulting in more stable product release.
- Collaborated with development teams to resolve issues and implement improvements, elevating overall product quality.
- Conducted root cause analysis on recurring defects, implementing preventative measures to reduce future occurrences.
- Mentored junior team members, fostering growth and enhancing team performance.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
- Established key performance indicators to measure success of testing efforts and drive continuous improvement.
- Optimised test coverage by defining clear test objectives and prioritising scenarios based on risk assessment.
- Improved customer satisfaction with thorough validation of user requirements during testing process.
- Standardised bug reporting methods for better communication between QA and development teams.
- Championed adoption of best practices in QA methodologies throughout organization.
- Developed reusable test scripts for efficient execution across multiple platforms and environments.
- Facilitated seamless integration of new team members into ongoing projects through comprehensive training programs and documentation support.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Evaluated quality problems and performed assessments to identify and resolve issues.
Education
Aalto University
Master of Science from Business Administration And Management
09-2025
Metropolia University of Applied SceienceEspoo, Finland
Master of Science from Cybersecurity & AI
07.2024
Manipal UniversityIndia
MSC.IT from Information Technology
01.2015
KIIT School of ManagementIndia
MBA from Information Technology
01.2007
Aptech Computer EducationIndia
Higher Diploma in Software Engineering from Computer And Information Sciences
01.2004
Utkal UniversityIndia
B.Sc. Information Technology from Information Technology
01.2003
Skills
- Agile Certified Scrum Master
- TM Forum Certified Transformation lead
- AWS Solution architect associate
- AWS Solution Architect Professional
- Google Certified architect associate
- ISTQB Certified Professional
- ITIL Certified Professional
- HP Certified Application Integration Specialist (Performance Testing)
- NCFM certified
- SCJP certified
- Business Planning
- Contract Management
- Budget Control
- Project Coordination
- Business Development
- Project Management
- Operations Management
- Hiring and Retention
- Charismatic Leader
- Negotiation
- Team Management
- KPI Tracking
Languages
English
Proficient
C2
Finish
Intermediate
B1
French
Elementary
A2
Timeline
Leader Quality Engineering
Elisa Technologies
06.2024 - Current
Director
CGI
03.2023 - 06.2024
QA Lead/Head of QA
Posti Oy
06.2019 - 03.2023
Product Owner QA
Nordea
11.2014 - 01.2019
QA Lead
IKEA
01.2014 - 01.2016
EXIN Agile scrum master
EXIN Issued Sep 2017Issued Sep 2017
Credential ID 5955100.20699529
AWS Solution Architect
Issued Feb 2020 · Expires Feb 2028Issued Feb 2020 · Expires Feb 2028Credential ID P9LNV5SCBBQQQ138
ITIL Certified
AXELOS Global Best Practice
Mar 2017Issued Mar 2017Credential ID 5955100.20643292
Devops Plus certified
CognexiaCognexiaIssued May 2019
Istqb Advanced
ISTQB® - International Software Testing Qualifications Board
PMI Agile certified practitioner
Project Management Institute
Prince -2 Certified -projects in controlled environment
NCFM Certified Financial Analysis
NCFM Share Market Training Institute
HP AIS application integration specialist
Aalto University
Master of Science from Business Administration And Management
Metropolia University of Applied Sceience
Master of Science from Cybersecurity & AI
Manipal University
MSC.IT from Information Technology
KIIT School of Management
MBA from Information Technology
Aptech Computer Education
Higher Diploma in Software Engineering from Computer And Information Sciences
Utkal University
B.Sc. Information Technology from Information Technology
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
EXIN Agile scrum master
EXIN Issued Sep 2017Issued Sep 2017
Credential ID 5955100.20699529
AWS Solution Architect
Issued Feb 2020 · Expires Feb 2028Issued Feb 2020 · Expires Feb 2028Credential ID P9LNV5SCBBQQQ138
ITIL Certified
AXELOS Global Best Practice
Mar 2017Issued Mar 2017Credential ID 5955100.20643292
Devops Plus certified
CognexiaCognexiaIssued May 2019
Istqb Advanced
ISTQB® - International Software Testing Qualifications Board
PMI Agile certified practitioner
Project Management Institute
Prince -2 Certified -projects in controlled environment
NCFM Certified Financial Analysis
NCFM Share Market Training Institute
HP AIS application integration specialist
Work Authorization
Finland - Permanent Residence Permit
Training
- Master of Computers, Metropolia University, 2022
- Cloud computing Submit AWS, 2020
- AWS Solution Architect Associate, 2018
- Finnish Language training, Adult university of Helsinki, 2017
- Scrum Master, 2016
- ITIL, 2016
- Time Management, 2016
- French A1/level, 2016
- Information Security, 2016
- Introduction to French language, 2016
- Robot Framework, 2016
Team Management
I strongly believe Team management is Team work!!
There are key parts of a machinery to function well , hence each team member has his/her own role to play which
contributes in team's success. I myself is a team player and a strong believer of "Doing things together"
Core Testing Skills And Expertise
Robot Framework, Postman Api Automation, Loadrunner, Jmeter, Blazemeter, AppDynamics, Amazon Aws, Microsoft Azure, IBM Bluemix, Google cloud, Jenkins, Github action, Functional, Non-Functional, Automated testing, UAT, System Testing, Security Testing using Static code review & penetration testing Techniques, Smoke test, Regression Tests, Load & Performance Tests, Scalability tests, Compatibility & Reliability rests, Failover tests, Disaster recovery tests, Static code Analysis, Pen-testing, Monitoring tests, Jira, Agile-Jira, HP QC, HP ALM, Zephyr Management Tools, Scrum, Kanban, TDD, Waterfall, Devops, Splunk, Logi, Logentries, MS Access, MySQL, Oracle, PostgreSQL, AJAX, CSS, DHTML, DOM, Flash, HAML, HTML, HTML5, JavaScript, XHTML, XML, AIX, Android, BSD, HP-UX, Linux, NetApp, Solaris, OS X, Unix, Windows, Ubuntu, Centos
Availability
Available for Face to Face Discussion & professional Reference upon request
Work Authorization
Finland - Permanent Residence Permit
Training
- Master of Computers, Metropolia University, 2022
- Cloud computing Submit AWS, 2020
- AWS Solution Architect Associate, 2018
- Finnish Language training, Adult university of Helsinki, 2017
- Scrum Master, 2016
- ITIL, 2016
- Time Management, 2016
- French A1/level, 2016
- Information Security, 2016
- Introduction to French language, 2016
- Robot Framework, 2016
Hobbies
Clean Environment & Renewable energy
Its a hobby from childhood to plant trees but I got the name of the hobby Quite late:)
I am constantly searching in my personal time how to save energy and efficient utilization of
energy to reduce the carbon foot print and reduce the global warming on a personal scale.
Animal Rights & Protecting animals.
Its another hobby that I practice from childhood , Vegetarian food for survival and loving all animals
trying all possible way to provide them food nesting and natural habitat on a personal scale.
Team Management
I strongly believe Team management is Team work!!
There are key parts of a machinery to function well , hence each team member has his/her own role to play which
contributes in team's success. I myself is a team player and a strong believer of "Doing things together"
Core Testing Skills And Expertise
Robot Framework, Postman Api Automation, Loadrunner, Jmeter, Blazemeter, AppDynamics, Amazon Aws, Microsoft Azure, IBM Bluemix, Google cloud, Jenkins, Github action, Functional, Non-Functional, Automated testing, UAT, System Testing, Security Testing using Static code review & penetration testing Techniques, Smoke test, Regression Tests, Load & Performance Tests, Scalability tests, Compatibility & Reliability rests, Failover tests, Disaster recovery tests, Static code Analysis, Pen-testing, Monitoring tests, Jira, Agile-Jira, HP QC, HP ALM, Zephyr Management Tools, Scrum, Kanban, TDD, Waterfall, Devops, Splunk, Logi, Logentries, MS Access, MySQL, Oracle, PostgreSQL, AJAX, CSS, DHTML, DOM, Flash, HAML, HTML, HTML5, JavaScript, XHTML, XML, AIX, Android, BSD, HP-UX, Linux, NetApp, Solaris, OS X, Unix, Windows, Ubuntu, Centos
Availability
Available for Face to Face Discussion & professional Reference upon request
Work Authorization
Finland - Permanent Residence Permit
Training
- Master of Computers, Metropolia University, 2022
- Cloud computing Submit AWS, 2020
- AWS Solution Architect Associate, 2018
- Finnish Language training, Adult university of Helsinki, 2017
- Scrum Master, 2016
- ITIL, 2016
- Time Management, 2016
- French A1/level, 2016
- Information Security, 2016
- Introduction to French language, 2016
- Robot Framework, 2016
Hobbies
Clean Environment & Renewable energy
Its a hobby from childhood to plant trees but I got the name of the hobby Quite late:)
I am constantly searching in my personal time how to save energy and efficient utilization of
energy to reduce the carbon foot print and reduce the global warming on a personal scale.
Animal Rights & Protecting animals.
Its another hobby that I practice from childhood , Vegetarian food for survival and loving all animals
trying all possible way to provide them food nesting and natural habitat on a personal scale.
Team Management
I strongly believe Team management is Team work!!
There are key parts of a machinery to function well , hence each team member has his/her own role to play which
contributes in team's success. I myself is a team player and a strong believer of "Doing things together"
Core Testing Skills And Expertise
Robot Framework, Postman Api Automation, Loadrunner, Jmeter, Blazemeter, AppDynamics, Amazon Aws, Microsoft Azure, IBM Bluemix, Google cloud, Jenkins, Github action, Functional, Non-Functional, Automated testing, UAT, System Testing, Security Testing using Static code review & penetration testing Techniques, Smoke test, Regression Tests, Load & Performance Tests, Scalability tests, Compatibility & Reliability rests, Failover tests, Disaster recovery tests, Static code Analysis, Pen-testing, Monitoring tests, Jira, Agile-Jira, HP QC, HP ALM, Zephyr Management Tools, Scrum, Kanban, TDD, Waterfall, Devops, Splunk, Logi, Logentries, MS Access, MySQL, Oracle, PostgreSQL, AJAX, CSS, DHTML, DOM, Flash, HAML, HTML, HTML5, JavaScript, XHTML, XML, AIX, Android, BSD, HP-UX, Linux, NetApp, Solaris, OS X, Unix, Windows, Ubuntu, Centos
Availability
Available for Face to Face Discussion & professional Reference upon request
Work Authorization
Finland - Permanent Residence Permit
Training
- Master of Computers, Metropolia University, 2022
- Cloud computing Submit AWS, 2020
- AWS Solution Architect Associate, 2018
- Finnish Language training, Adult university of Helsinki, 2017
- Scrum Master, 2016
- ITIL, 2016
- Time Management, 2016
- French A1/level, 2016
- Information Security, 2016
- Introduction to French language, 2016
- Robot Framework, 2016
Hobbies
Clean Environment & Renewable energy
Its a hobby from childhood to plant trees but I got the name of the hobby Quite late:)
I am constantly searching in my personal time how to save energy and efficient utilization of
energy to reduce the carbon foot print and reduce the global warming on a personal scale.
Animal Rights & Protecting animals.
Its another hobby that I practice from childhood , Vegetarian food for survival and loving all animals
trying all possible way to provide them food nesting and natural habitat on a personal scale.
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