VICTOR ZAC KIGOZI
Seinäjoki,03
Summary
Organized Service Provider with 3 years of experience in property management. Committed to providing individualized and comprehensive care to a diverse clientele and a motivated former Sales Assistant with a multi-national company committed to providing excellent customer service. Organized, detail-oriented, and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
16
16
years of professional experience
Work History
Service Provider
Sol Palvelut Oy
2021.09 - Current
- Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.
- Helped clients with cleaning services, ensuring high levels of satisfaction and loyalty.
- Trained more than 10 new team members on company protocols and best practices, contributing to overall team success and productivity.
- Enhanced customer satisfaction by effectively addressing and resolving complaints in timely manner.
- Implemented quality control measures that resulted in decrease in reported issues from customers regarding our services provided.
Sales Assistant
Massmart Holdings
2007.11 - 2021.06
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Retail Sales Manager
Kiwa Industry Uganda
2012.10 - 2012.12
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Communicated product quality and market comparisons by creating sales weekly presentations.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
Education
BBA - International Business
Seamk University of Applied Sciences
Seinäjoki, 0305.2024
BBA - International Business
Vaasa University of Applied Sciences
Vaasa05.2023
Certificate - Human Rights, Digital And Offline Safety.
African Middle Eastern Leadership Institute
Online05.2021
University Diploma - Finance
Kyambogo University
Kampala, Uganda12.2012
Skills
- Complaint Handling
- Service recovery
- Customer service
- Teamwork
- Exceptional communication
- Client Relations
- English Fluency
Reading
Read a lot of online blogs about current trends in the service industry
Languages
Ganda, English
Native language
Finnish
Elementary
A2
Timeline
Service Provider
Sol Palvelut Oy
2021.09 - Current
Retail Sales Manager
Kiwa Industry Uganda
2012.10 - 2012.12
Sales Assistant
Massmart Holdings
2007.11 - 2021.06
BBA - International Business
Seamk University of Applied Sciences
BBA - International Business
Vaasa University of Applied Sciences
Certificate - Human Rights, Digital And Offline Safety.
African Middle Eastern Leadership Institute
University Diploma - Finance
Kyambogo University
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