Laura Leinonen

• Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
• Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
• Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
• Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
• Collected room deposits, fees, and payments.

The job involved transporting patients' specimens to the laboratory within the hospital premises. The work was occasionally very hectic.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Operated the cash register with accuracy, ensuring proper handling of transactions.
• Prepared and served hot and cold sandwiches based on customer preferences.
• Kept workplace clean and organized in line with restaurant policies.
• Increased speed of service through effective multitasking and time management skills.