Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mikhail Smirnov

Tampere,FI

Summary

Young, talented, and success-hungry Business Development Manager with a proven track record at Lilly's Cookies, driving an 81% increase in sales via social media. I successfully transformed a local bakery into a nationwide business.

Overview

6
6
years of professional experience

Work History

Banquet Bartender

President Hotel Saint-Petersburg
Saint-Petersburg
06.2024 - 08.2024
  • Effectively multitasked within a fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • I made small talk and jokes with guests, so they enjoyed their time at the events.
  • Managed guest complaints promptly, provided solutions, or referred them to a manager if further assistance was needed.
  • Monitored bar inventory and promptly restocked low items before depletion.

Business Development Manager

Lilly`s cookies (Лиличкины прянички)
Saint-Petersburg
01.2019 - 02.2022
  • Expand the business's online presence by developing social media platforms, such as Instagram and VK. Total social media sales growth under my management: +81%.
  • Decent coding skills helped me create a website, through which 26% of all orders and more than 50% of wholesale sales were accomplished.
  • Implemented a CRM system on the website, which helped me achieve complete customer satisfaction
  • I have grown this company from a small local bakery to a nationwide-selling business, with a loyal customer base.

Education

BBA - International Business

TAMK Tampere University of Applied Sceince
Tampere Finland
12-2027

Skills

  • Website management
  • Social media marketing
  • CRM software proficiency
  • Brand positioning
  • Data-driven decision making
  • Social media strategy
  • Client relationship building
  • Sales tracking

Languages

Russian
First Language
English
Advanced (C1)
C1
Finnish
Intermediate (B1)
B1
Ukrainian
Advanced (C1)
C1
German
Elementary (A2)
A2

Timeline

Banquet Bartender

President Hotel Saint-Petersburg
06.2024 - 08.2024

Business Development Manager

Lilly`s cookies (Лиличкины прянички)
01.2019 - 02.2022

BBA - International Business

TAMK Tampere University of Applied Sceince

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Mikhail Smirnov