Mikhail Smirnov
Tampere,FI
Summary
Young, talented, and success-hungry Business Development Manager with a proven track record at Lilly's Cookies, driving an 81% increase in sales via social media. I successfully transformed a local bakery into a nationwide business.
Overview
6
6
years of professional experience
Work History
Banquet Bartender
President Hotel Saint-Petersburg
Saint-Petersburg
06.2024 - 08.2024
- Effectively multitasked within a fast-paced environment.
- Greeted guests with friendliness and professionalism.
- I made small talk and jokes with guests, so they enjoyed their time at the events.
- Managed guest complaints promptly, provided solutions, or referred them to a manager if further assistance was needed.
- Monitored bar inventory and promptly restocked low items before depletion.
Business Development Manager
Lilly`s cookies (Лиличкины прянички)
Saint-Petersburg
01.2019 - 02.2022
- Expand the business's online presence by developing social media platforms, such as Instagram and VK. Total social media sales growth under my management: +81%.
- Decent coding skills helped me create a website, through which 26% of all orders and more than 50% of wholesale sales were accomplished.
- Implemented a CRM system on the website, which helped me achieve complete customer satisfaction
- I have grown this company from a small local bakery to a nationwide-selling business, with a loyal customer base.
Education
BBA - International Business
TAMK Tampere University of Applied Sceince
Tampere Finland12-2027
Skills
- Website management
- Social media marketing
- CRM software proficiency
- Brand positioning
- Data-driven decision making
- Social media strategy
- Client relationship building
- Sales tracking
Languages
Russian
First Language
English
Advanced (C1)
C1
Finnish
Intermediate (B1)
B1
Ukrainian
Advanced (C1)
C1
German
Elementary (A2)
A2
Timeline
Banquet Bartender
President Hotel Saint-Petersburg
06.2024 - 08.2024
Business Development Manager
Lilly`s cookies (Лиличкины прянички)
01.2019 - 02.2022
BBA - International Business
TAMK Tampere University of Applied Sceince
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